Fall is a season of change—a time to cozy up our homes and embrace new beginnings. For one Henderson, NV homeowner, transforming her floors became the first step toward healing, comfort, and a brand-new chapter.

A New Home, a New Chapter 

When this Greater Las Vegas client purchased her new home, it represented more than just a move—it marked a fresh beginning after the loss of her husband.

While she loved the space itself, the flooring throughout was a different story. The wood-look porcelain tile with deep grout lines felt uncomfortable and difficult to maintain, while the low-cushion carpet in the bedrooms never matched her personal style. As she put it, “I love my house, but I HATE my floors.” 

As she entered this new chapter of her life, her dream was simple yet meaningful: a home that felt peaceful, beautiful, and easy to care for. At her age, she also sought reassurance that her space would support her for a long time to come. That meant choosing floors that brought her comfort, reflected her style, and—most importantly—gave her the safety of smooth, seamless transitions between every room. It was about creating a home where she could feel truly at ease, today and for the years ahead. 

 

Custom Installation Approach 

Many homeowners know the stress of dealing with old flooring—but for this client, it felt especially overwhelming. Her house was covered in hard, grout-heavy tile with carpet in the bedrooms, and the thought of tearing it all out felt impossible. 

Several competitors told her there was no way forward without demolition—a process that would have meant weeks of mess and disruption in her home. She was seeking a solution that could bring her comfort and peace of mind without disrupting her life. 

That’s when husband-wife franchise owners Janie and Jeremy Sandberg and their team of Southeast Las Vegas, NV, stepped in. With compassion and true flooring expertise, they listened closely to her concerns and built a plan around her needs. Instead of demolition, the team applied a cement leveler to fill in grout joints, creating a smooth foundation for luxury vinyl plank installation directly over the existing tile. 

The bedrooms required an equally thoughtful approach. Because the subfloors sat lower than the rest of the house, the team carefully raised them to match, ensuring a seamless, transition-free surface throughout. For her, this wasn’t just about beauty—it was about safety, comfort, and creating a home she could move through confidently. Even her son, a contractor in another state, gave his seal of approval after hearing how FCI addressed every detail. 

Selecting the Perfect Floor 

Durability and maintenance were important, but the true priority was finding a style and color that felt like her. Thanks to our Mobile Flooring Showroom®, she could explore options from the comfort of home—an especially meaningful benefit since she no longer drives. Together with Janie and her Design Associate, she chose a luxury vinyl plank that beautifully balanced performance and design.

The Transformation 

This project wasn’t just about flooring—it was about creating peace of mind and building trust. From start to finish, Janie and her team treated their client like family. They created a temporary guest suite to ensure her comfort during construction, checked in with her daily to provide updates, and ensured every last detail—from seamless transitions to reconnecting electronics—was handled with care. 

The results were more than cosmetic—they were life-changing. With new luxury vinyl plank floors installed throughout her home, she now enjoys: 

  • A seamless, comfortable surface underfoot.
  • Flooring that’s easy to clean and maintain.
  • A cohesive, stylish look that reflects her personal aesthetic. 

Her house is no longer just where she lives—it has truly become her home, a sanctuary for this next chapter of life. 

The Floor Coverings International® Difference 

What made this project truly special was the relationship that grew along the way. As a former business owner herself, the client appreciated Janie’s professionalism and perspective. What began as a flooring project blossomed into a friendship—the two now meet for lunch every six weeks. For Janie, these moments mean everything: “We’re not just putting in floors,” she said. “We’re a people company that happens to do floors.” 

Today, the client’s new flooring isn’t just beautiful—it’s safe, comfortable, and perfectly suited to her lifestyle. Most importantly, she feels truly at home again, supported by both her space and the people who helped transform it. 

Ready to fall in love with your home again?

If you live in Southeast Las Vegas, NV, connect with Janie and Jeremy Sandberg and their team for a free in-home consultation and experience the care and craftsmanship that made this project so meaningful.

Not in the area? Find your local Floor Coverings International to experience the same personalized design expertise, seamless installation, and customer care—right where you are!