Vancouver, WA and Portland, OR Reviews

3

2025-04-18T05:34:09.592Z • Google

This was my second job with Floor Coverings International. The people are nice and the installer Arthur@ for our plank flooring was great! However, when it comes to your pricing of product and labor, Floor Coverings are not open to discuss. I was charged labor for a day and a half but the job only took 5 hrs. Originally, I was going to have carpet done on three additional bedrooms but decided to hold off until a later date. I believe I was still charged for the labor cost for those bedrooms and the one bedroom for the vinyl plank.

Aline Swire

5

2025-04-16T05:34:12.265Z • Google

Floor Coverings International was there for me from the start: selection of engineered hardwood to fit my new home, taking measurements to make sure the flooring fit perfectly, keeping me updated during the installation, and walking me through after the flooring was installed. I have dealt with a lot of contractors in remodeling my homes in the past, but I have never felt the warmth and personal attention that Floor Coverings International has given me. I highly recommend them.

Danny Honeycutt

4

2025-04-03T05:38:19.963Z • HomeAdvisor

JR R

5

2025-03-28T05:34:12.513Z • Google

FCI just completed a sand and refinish project for us in a kitchen, and they did a fantastic job. The pricing was competitive, the work was completed on schedule, and the floors turned out beautifully. Most importantly, our client was thrilled with the result. We’d happily work with them again.

Ty Johnson

5

2025-03-27T05:34:13.28Z • Yelp

Randy was amazing and patient. He came to my house 3 times prior to me actually deciding to order. He was knowledgeable and understanding. I got my flooring done last August. Still to this day I love it! Every time I go upstairs, the lvt flooring makes me smile. Well worth the money! Randy and his manager went above and beyond, they were able to meet with the Shaw/cortec company and get the exact LTV flooring for me that I had wanted, at a significant discount. My parents thought it was real wood. The time it took to put in my floors did go a little slower than expected. They had a small crew and was busy at that time in the summer. The head guy came in extra on the weekend to finish! The flooring with cork is actually warm enough to the feet that I didn't have to have extra rugs in bedrooms. I just showcase the floor! Also the cork helps keep the noise down. Arthur the lead person was friendly and easy to work with, very detail oriented when putting the floors down. I would not regret using them again! You won't either! All cost included and no unexpected fees!

S P.

2

2025-03-27T05:34:13.276Z • Google

I’ve held off on posting this review because I didn't want to give a low rating to any company, but after some reflection, I’ve decided to share my experience in the hope it helps others make an informed choice when selecting a flooring company. From the start, there was a significant lack of communication, which should have raised a red flag. However, since the company came highly recommended by a trusted source, we decided to proceed. What was initially promised as a "few days" project ended up taking several months. The extensive delays caused us considerable stress, especially as they prevented us from fully settling into our new home. Unfortunately, instead of finding solutions, we were met with excuses and a sense that our concerns were not being taken seriously. Though we tried to remain patient and understanding, we found the staff to be inconsiderate and unprofessional. Workers often showed up without prior notice, took extended breaks, never gave us timeline updates unless we called and one individual even made an inappropriate comment/joke when I mentioned a tripping hazard for my father (a bumped out stair nose), telling me to not invite my father over. When we finally thought the project was finished, our contractor discovered significant crowning in the floors. After a call with the company, they initially took accountability, but when we reached out directly, their story changed, and they began to blame us for requesting stair nosing, which they claimed caused the issue. This was a very expensive project involving multiple rooms, and regardless of the cost, customers deserve to be treated with respect. On a positive note, the carpet installer and bathroom tile team were both pleasant to work with, which made it clear that the issues mainly stemmed from the woodworkers and the sales team, which might vary from project to project. Ultimately, the company did make things right, and we get a lot of compliments but we proceed to not refer them. I appreciate the apology from their office admin, but the process to get there was just too difficult, expensive for what it was, and emotionally exhausting.

Cristin

4

2025-03-26T05:38:17.633Z • HomeAdvisor

2

2025-03-26T05:38:12.6Z • HomeAdvisor

3

2025-03-26T05:38:08.594Z • HomeAdvisor

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5

2025-03-26T05:34:11.566Z • Google

Floor Coverings International really made getting new flooring easy. Two Desing Associates arrived with a mobile showroom to provide my free estimate. We sat down to discuss the scope of the work. They measured closet and floor areas. They provided me with samples to choose from and discussed the benefits of the various options. The installers moved furniture, removed the existing carpet, pad and vinyl flooring and prepared the subfloor. In three days they completed installation of approximately 1,400 sf of beautiful Luxury Vinyl Plank flooring. During the final walk through with one of the Design Associates we identified a few issues and FCI addressed all of my concerns. I'm very impressed that they provided high quality flooring at the estimated price. I would recommend them to anyone and would use them again.

Wes Heigh