Spokane, WA & North Idaho Reviews

5

2026-10-21T05:34:11.987Z • Google

Floor Coverings International Spokane did an exceptional job on two projects for us recently. One project was a small commercial job that they did in record time and made our space feel fresh and up to date. The other was residential home stairway and landing area. Their team was phenomenal to deal with at all levels!

Andrew N

1

2026-10-15T05:34:12.272Z • Google

I left them a voice mail asking them to contact me regarding a new build, but no one ever returned my call.

Tanya Scott

5

2026-10-04T05:34:11.606Z • Google

I can’t say enough about Carter who sold us the carpet we selected and how kind he was when we thought they sent the wrong carpet on installation day. He talked me down and reassured us it was what we had chosen (thanks Carter). He was right!! The installers sent to our home were the most amazing workers we’ve ever seen. They were polite, professional and absolute experts at what needed to be done. We watched and saw Raul measure, check paperwork, measure again and check areas before cutting. He was fast, efficient and methodical about everything he did! Sergio was just as fast, so polite explaining each process when asked and efficient as he worked. Hector came to help the afternoon of the first day and displayed all the same qualities of his co-workers. This was a large job; stairs, 4 bedrooms and closets as well as a hallway, living room and master closet. I was sure I’d like the carpet but didn’t realize I would love it!! These guys put in 12 hr days and worked harder and more consistently than anyone we’ve ever seen. Not one thing was out of perfect working order after they left. Their attention to cleanliness during and after installation was phenomenal! Thank you so very much! Worth every cent!! Jim and Cindy 💞

Cindy Campbell

5

2026-10-01T05:34:10.554Z • Google

We had a fantastic experience with Floor Coverings International Spokane. They made the whole process seem easy from start to finish and worked hard to accommodate our short timeline. We couldn’t be happier with the flooring in our new house. Fantastic customer service, communication, installation, and product! Highly recommend.

Sara Maloy

3

2026-09-27T05:34:12.09Z • Google

Workmanship was good. Should have talked about the master bath a little more don’t like surprises. Had to hire someone to shorten doors and replace the floor casing.

Donna

5

2026-09-11T05:34:11.458Z • Google

Floor Coverings International did an incredible job with my project! Their expertise was evident from start to finish, and the team was incredibly responsive and helpful throughout the entire process. I highly recommend them to anyone looking for stress-free, high-quality flooring installation!

Felicia Hong

5

2026-08-19T05:34:10.921Z • Google

The in-home consultation was very convenient with real time quote. Amanda was friendly and knowledgable, taking her time to help us with flooring selection options. Overall great communication and customer service! We would definitely use them again.

Tiffany Baxter

5

2026-08-12T05:34:13.247Z • Google

I have never dealt with a company that has integrity like this one. The entire experience was incredible. Every person involved was genuine, upfront and offered expert advice. The carpet and flooring were installed flawlessly and communication was excellent. I feel like I am living in a new house! The quality of carpet and flooring is superb, and they work with all the angles, cost, time and expediency. I have extreme gratitude for this experience and the final result. The direct involvement with each member of the process was beyond compare. I am very happy with everything! Everyone went beyond my expectations and it doesn't get any better than that. I have completed my second renovation since the first review, and had the same experience. Expert customer service from start to finish with a flawless installation. I cannot emphasize enough how each member of this company has genuine interest in making sure the customer receives the highest and best in each step of the process. I am very happy and grateful for each member of the team. The outcome of this second installation exceeded all expectations. Thank you!!

Connie L. Davis

5

2026-07-09T05:34:08.913Z • Google

We had an excellent relationship with Carter and his team at Floor Coverings International on a past project and did not hesitate to contact them again for a much larger job. From the initial consultation to finished product the team transformed a 30 year old home with professional leveling and timely installation of carpet and LVP. Garrett was spot on with coordination and efficiency and we could not be happier with our selection again of Floor Coverings International for this project.

Doug Lydig

5

2026-06-15T05:34:09.407Z • Yelp

Review Update: After posting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation--with professionalism, class, kindness, and a sincere desire to make things right. It's clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we're ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid.

Katie H.