Spokane, WA & North Idaho Reviews

5

2026-10-01T05:34:10.554Z • Google

We had a fantastic experience with Floor Coverings International Spokane. They made the whole process seem easy from start to finish and worked hard to accommodate our short timeline. We couldn’t be happier with the flooring in our new house. Fantastic customer service, communication, installation, and product! Highly recommend.

Sara Maloy

3

2026-09-27T05:34:12.09Z • Google

Workmanship was good. Should have talked about the master bath a little more don’t like surprises. Had to hire someone to shorten doors and replace the floor casing.

Donna

5

2026-09-11T05:34:11.458Z • Google

Floor Coverings International did an incredible job with my project! Their expertise was evident from start to finish, and the team was incredibly responsive and helpful throughout the entire process. I highly recommend them to anyone looking for stress-free, high-quality flooring installation!

Felicia Hong

5

2026-08-19T05:34:10.921Z • Google

The in-home consultation was very convenient with real time quote. Amanda was friendly and knowledgable, taking her time to help us with flooring selection options. Overall great communication and customer service! We would definitely use them again.

Tiffany Baxter

5

2026-08-12T05:34:13.247Z • Google

I have never dealt with a company that has integrity like this one. The entire experience was incredible. Every person involved was genuine, upfront and offered expert advice. The carpet and flooring were installed flawlessly and communication was excellent. I feel like I am living in a new house! The quality of carpet and flooring is superb, and they work with all the angles, cost, time and expediency. I have extreme gratitude for this experience and the final result. The direct involvement with each member of the process was beyond compare. I am very happy with everything! Everyone went beyond my expectations and it doesn't get any better than that. I have completed my second renovation since the first review, and had the same experience. Expert customer service from start to finish with a flawless installation. I cannot emphasize enough how each member of this company has genuine interest in making sure the customer receives the highest and best in each step of the process. I am very happy and grateful for each member of the team. The outcome of this second installation exceeded all expectations. Thank you!!

Connie L. Davis

5

2026-07-09T05:34:08.913Z • Google

We had an excellent relationship with Carter and his team at Floor Coverings International on a past project and did not hesitate to contact them again for a much larger job. From the initial consultation to finished product the team transformed a 30 year old home with professional leveling and timely installation of carpet and LVP. Garrett was spot on with coordination and efficiency and we could not be happier with our selection again of Floor Coverings International for this project.

Doug Lydig

5

2026-06-15T05:34:09.407Z • Yelp

Review Update: After posting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation--with professionalism, class, kindness, and a sincere desire to make things right. It's clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we're ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid.

Katie H.

5

2026-06-10T05:34:10.097Z • Yelp

Review Update: After posting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation--with professionalism, class, kindness, and a sincere desire to make things right. It's clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we're ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid.

Katie H.

2

2026-06-09T05:34:10.331Z • Yelp

I cannot recommend Floor Coverings International based on my experience with the lack of transparency surrounding pricing and discounts. From the beginning, I specifically asked about a veteran discount. I brought it up with Brie during my initial conversation, again while the sales representative was in my home, and then a third time with Garrett when I reviewed the itemized statement and did not see the veteran discount reflected anywhere. Garrett assured me he would make sure it was applied. Despite raising this issue multiple times, no one ever informed me that I was supposedly receiving other discounts in lieu of the veteran discount. Those discounts were never identified, explained, or reflected on either of the itemized statements I received. Only after I questioned the missing veteran discount was I told by Amanda that the project had already been "heavily discounted" to beat a competitor's bid and fit my budget, and that the discount I received was larger than the veteran discount, so both could not be applied. My concern is not whether the company chose to offer a different discount. My concern is that this was never disclosed at any point during the sales process, despite my repeatedly asking about the veteran discount. Furthermore, the company has been unable to provide any documentation showing the original price, the amount discounted, or where these alleged discounts were applied. Instead, I am simply being asked to take their word for it. Transparent pricing is important, especially when customers are making significant home improvement purchases. Had someone clearly explained upfront that a different promotional discount was being applied and that it could not be combined with a veteran discount, this could have been avoided. Instead, I was repeatedly led to believe the veteran discount would be applied, only to be told after the fact that it was not. In the end the pricing didn't even come in under the competition. There was an additional purchase of sub flooring that was needed that increased the original bid, but even without that I had to reduce what I was getting with the other company (flush vents) or it would have been more. For that reason, I cannot recommend Floor Coverings International and would encourage potential customers to request written documentation of all discounts and pricing adjustments before signing a contract. I will say my floors look nice and they did a speedy job. Aside from my baseboards being a little rough and the language barrier with the contractor who did the work (which I did not know was going to be outsourced to another company) being another barrier, it was fine. But Not being able to directly communicate with the people at my house, but instead having to text someone who was offsite was challenging.

Katie H.

5

2026-06-08T05:34:11.365Z • Google

Review Update: After posting my original review, the owner reached out to me personally. He took the time to ask what had happened, listened to my concerns, and approached the conversation with genuine understanding and empathy. It never felt defensive or dismissive. Instead, he acknowledged my frustration and disappointment and explained that they truly want every customer to have a five-star experience. I was impressed by how he handled the conversation—with professionalism, class, kindness, and a sincere desire to make things right. It’s clear he cares about both his customers and the reputation of his business. Most importantly, they followed through and resolved the issue to my satisfaction. I am extremely grateful for their willingness to listen and take action. While my initial experience left me frustrated, the way the owner responded says a lot about the company. Because of that, I would recommend Floor Coverings International, and when we’re ready to replace the rest of our flooring next year, I would absolutely reach out to them for a bid. Original review: I cannot recommend Floor Coverings International based on my experience with the lack of transparency surrounding pricing and discounts. From the beginning, I specifically asked about a veteran discount. I brought it up with Brie during my initial conversation, again while the sales representative was in my home, and then a third time with Garrett when I reviewed the itemized statement and did not see the veteran discount reflected anywhere. Garrett assured me he would make sure it was applied. Despite raising this issue multiple times, no one ever informed me that I was supposedly receiving other discounts in lieu of the veteran discount. Those discounts were never identified, explained, or reflected on either of the itemized statements I received. Only after I questioned the missing veteran discount was I told by Amanda that the project had already been “heavily discounted” to beat a competitor’s bid and fit my budget, and that the discount I received was larger than the veteran discount, so both could not be applied. My concern is not whether the company chose to offer a different discount. My concern is that this was never disclosed at any point during the sales process, despite my repeatedly asking about the veteran discount. Furthermore, the company has been unable to provide any documentation showing the original price, the amount discounted, or where these alleged discounts were applied. Instead, I am simply being asked to take their word for it. Transparent pricing is important, especially when customers are making significant home improvement purchases. Had someone clearly explained upfront that a different promotional discount was being applied and that it could not be combined with a veteran discount, this could have been avoided. Instead, I was repeatedly led to believe the veteran discount would be applied, only to be told after the fact that it was not. In the end the pricing didn’t even come in under the competition. There was an additional purchase of sub flooring that was needed that increased the original bid, but even without that I had to reduce what I was getting with the other company (flush vents) or it would have been more. For that reason, I cannot recommend Floor Coverings International and would encourage potential customers to request written documentation of all discounts and pricing adjustments before signing a contract. I will say my floors look nice and they did a speedy job. Aside from my baseboards being a little rough and the language barrier with the contractor who did the work (which I did not know was going to be outsourced to another company) being another barrier, it was fine.

Katie Snyder