Southeast Virginia, VA Reviews

2

2025-10-29T05:34:13.03Z • Google

We paid a 50% deposit after selecting our tile in the showroom on August 1st. Shortly afterward, we were informed that the project would cost approximately $200 more due to the tile we chose, which we agreed to. We were told the project would begin within 2-4 weeks after paying the deposit and should last 5-7 days from start to finish. After numerous phone calls and emails with Brian and Lisa over a 6-week period, construction finally began on September 15th. We specifically requested that contractors not arrive before 8:00 a.m., but they showed up at 7:00 a.m. on day #1. Demo was completed by one subcontractor, and then we waited five days for the shower pan and plumbing subcontractors to arrive. The plumbing subcontractors left scratched plastic shower hardware on the floor when they were finished and my husband later discovered they did not use mortar to secure the shower pan. After we shared our concerns with Brian about the plastic shower hardware and mortar, he sent a plumber out to explain to my husband that it would be fine even though the manufacturer of the shower pan told us it needed to be mortared in. Brian eventually ordered suitable shower fixtures for us; however, the drain of the shower pan is chrome when we asked for everything to be matte black. The tile delivered on day #9 was not what we picked out from the showroom in August. At no point did anyone attempt to confirm materials or design with us. I had to leave work on numerous occasions to consult with subcontractors directly because information was never communicated to them. I sent photos of the tile design I wanted to Brian on August 13th. When I showed the same photos to the tile subcontractor over a month later he said he had never seen them before and explained that my preferred design would not work with the tiles that were chosen. The correct tile was delivered on day #22 and installed in a timely manner using a different design proposed by the subcontractor. When the subcontractor attempted to install the shower door (ordered by Brian) on day #26, it was the wrong size. The project was not completed until day #33. At no point did anyone inspect the work completed entirely by subcontractors before offering us a 10% discount due to the repeated delays. We chose International Floor Coverings for this project because Brian was very kind and seemed like he had the experience to manage this job but I was disappointed every step of the way. We ultimately paid thousands of dollars for a project manager who did not manage the project whatsoever. When mistakes were made, there was absolutely no urgency to provide a remedy and we ended up without a functioning bathroom in our home for 5 weeks. We anticipated getting our living room floors redone soon after but I would not recommend this company to anyone.

Rachael Hoar

4

2025-10-29T05:34:13.031Z • Google

June

5

2025-10-23T05:34:11.134Z • Google

This company was really top notch from the materials to the quality of the ending product. The installation procedure was amazing; we had a whole house flooring done. We love the way Dave presented and explained the company's products. It was direct, pacific, and informative and not not a long sale's pit. Overall, we are very pleased and love our new house look.

Judy Hatton

5

2025-10-14T05:34:16.924Z • Google

FCI did an absolutely phenomenal job on our subfloors. Having an older home, there are a lot of potential gotcha moments, but the team was professional and got the job done right!

Kendra Thompson

5

2025-10-05T05:34:19.056Z • Google

They came out and gave me a quote fast, they came out and delivered fast, they came out and installed fast and they were all super respectful, courteous, and just overall amazing. 10/10 My floor looks incredible

Jacqueline Lospaff

5

2025-10-01T05:34:14.257Z • Google

Exceptional work ethic and results for my 105 year old floors.

Laura Fiorentino

5

2025-09-27T05:34:23.467Z • Google

Lisa and Josh were great. They have a good selection of products in their showroom and are very knowledgeable. Is definitely recommend using them.

Shaun Mealy

5

2025-09-12T05:34:14.896Z • Google

Amazing work! The guys were fast and efficient. They cleaned behind themselves and hauled the old flooring away. I love my new floors.

My Will

5

2025-09-06T05:34:23.775Z • Google

We had a wonderful experience with Floor Coverings International. Josh helped us with our selection, Brian came out and measured and helped us with our design, Lewis and Manuel did a fantastic job of installing, Lisa kept us informed of the progress of our project and Trey came out to inspect and make sure that the job was flawless! What a team! Would definitely buy from this company again!

Jamie Pittman

5

2025-09-03T05:34:10.434Z • Google

They worked hard. Andre came second day and made this experience easy! The best, highly recommended!

Linda Dement