Charlottesville, VA Reviews

Average Rating

4.89

28 Reviews

5 Stars

27 Reviews

4 Stars

0 Reviews

3 Stars

0 Reviews

2 Stars

1 Reviews

1 Star

0 Reviews

Real customers. Real reviews.

In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.

28 Reviews

  • 2

    2026-02-12T05:34:13.252Z Google

    For whole home carpet, two installers arrived at 11:45 instead of scheduled arrival of 9:45. And then it was only two men! They worked extremely hard then 3 more arrived after 4. Job was not completed until 9:30 p.m. New carpet is nice, but job could have done in much more professional manner,

    Steve Gayhart
  • 5

    2026-02-07T05:34:27.544Z Google

    We recently used FCI for a time sensitive installation. Marcy and Randy were amazing. Pete who did the installation did a great job and communicated with us the entire process. I strongly recommend FCI......

    William Kerr
  • 5

    2026-02-02T06:30:11.525Z Google

    Randy and his team will be our go to for all flooring needs in the future! The level of customer service and professionalism is unmatched these days. The flooring project they did for our home turned out better than I thought and the amount of time Randy took in the evenings to meet before we finalized the flooring color/style was appreciated. I cannot recommend them enough!!!

    Megan
  • 5

    2026-01-25T05:34:09.337Z Google

    Randy and his team were great. They were flexible with our schedule and even met late at night when we couldn’t meet during the day. They did a quality job and would strongly recommend them.

    Matthew Burger
  • 5

    2026-01-05T05:34:11.842Z Facebook

    From the first visit with Randy I felt confident that our project would be handled professionally. He was punctual, explained everything in detail, answered all my questions and gave a competitive estimate. We had hardwood floors installed on the second floor of our home by a very skilled technician. He completed the job on time with minimal interference in our daily routine and the result is stunning! Perfect color, very professional installation. Would highly recommend Randy and his team! Definitely 5 Stars!

    Peggy Downey Willis
  • 5

    2025-12-18T05:34:18.607Z Google

    These guys are honest and explain options. They are pleasant, skilled, and up front about pricing!

    Sally Strickler
  • 5

    2025-12-04T05:34:16.329Z Google

    Randy was a pleasure to work with. He was very knowledgeable; Randy and his team were prompt and skilled in their work. We are thankful to have beautiful new carpets in our home, thank you FCI!

    Sara Bennett
  • 5

    2025-11-19T05:34:11.182Z Google

    We love our new floors! Randy worked with us to find the finish we were looking for and get them installed on a tight timeline between closing on our new home and moving in.

    Beck Jacobsen
  • 5

    2025-11-09T05:34:19.376Z Google

    This team rose to the occasion and completely restretched the existing carpeting in four rooms. He was able to reattach it and then finished it all beautifully. I can’t speak highly enough about how quickly they acted knowing we were under some pressure getting it done and what a tremendous job they did! I would recommend them to anyone and everyone.

    lucy goeke
  • 5

    2025-11-04T05:34:22.859Z Google

    It was such a pleasure to work with Randy. He was very patient and helped us in deciding which level of carpet we needed. Thank you for your service and your professionalism. I would definitely recommend FCI

    Darlene Lewis
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