Metro San Antonio, TX Reviews

5

2026-05-13T05:34:10.115Z • Google

Had LVP installed in kitchen and dining area. Dave spent a lot of time with us answering our questions, sharing various floor samples with us, and explaining how the work would be accomplished. The work was done quickly, neatly and in a professional manner. I highly recommend Floor Coverings International for your flooring needs!

Herman Loescher

5

2026-05-13T05:34:10.115Z • Google

I highly recommend FCI for your flooring needs. My husband and I met Connor (owner) and Melana (designer) at the Birmingham Home Show in early 2026. They were super nice, helpful, and the cost of the work was lower than competitors! Though the cost was lower, the quality was outstanding. Payton, the project manager, is great about scheduling and communicating, and Jorge and Jose did an excellent installation. In addition to having FCI install our hardwoods, we've scheduled them to do the tiling in our bathroom. Will post pictures of that when it's finished!

Susan Ray

5

2026-05-13T05:34:10.115Z • Google

We highly recommend FCI Buxmont. This is the second job we had FCI Buxmont do for us. This time it was a bathroom renovation and removing a high spot on our second floor landing. We knew they could do the floor leveling, but we did not know, until we asked, that they did complete bathroom renovations. And the team did an amazing job all around at a very reasonable price. The tile work was superb, and the plumbers made quick work replacing the old valves. The team did high quality work and finished ahead of schedule. We will definitely use them again soon.

George Simon III

1

2026-05-13T05:34:10.114Z • Yelp

Be extremely careful dealing with this local branch. After signing a flooring contract, I decided to cancel before any installation had been scheduled and before any materials had been ordered. Instead of handling the situation honestly and professionally, the sales representative immediately began making blatantly misleading claims in an attempt to keep my deposit. I was told I could not cancel because the "3 business days" included the weekend simply because "they work 7 days a week." That is not how business days are commonly interpreted, and when I began asking direct questions about the contract language, the answers became evasive very quickly. The representative also repeatedly avoided answering a very simple question: had materials actually been ordered or not? Considering the contract specifically ties deductions to actual costs like freight, restocking, and related charges, that question mattered. Instead of giving a straight answer, I got vague responses, pressure tactics, and constant attempts to hide behind "policy." The most telling part of this entire experience was what happened once corporate became involved. The GM from the Georgia corporate office personally reviewed the situation and contacted the local branch directly. Within ONE HOUR, I suddenly received a callback from the same office that had been refusing my cancellation, now saying the cancellation was accepted and my refund would be issued. Funny how quickly the story changed once someone higher up looked at it. I received my full refund check within five days. That alone should tell future customers everything they need to know about how this local branch was handling the situation before corporate stepped in. Credit to the corporate GM for making it right. Without his involvement, I honestly believe the local branch would have continued trying to stonewall and misrepresent the terms of the agreement in order to keep my money. Read every line of your contract carefully, get everything in writing, and do not blindly accept what this branch tells you if something feels off.

Korey

5

2026-05-13T05:34:10.114Z • Google

Great team, very professional, excellent communication, top notch work

Matt Smith

5

2026-05-13T05:34:10.114Z • Google

Elizabeth and Rachel were just wonderful to work with. They brought expertise, professionalism, and integrity through the door of our home. They are honest and really easy to work with- the end result was a beautifully completed longboard floor that exceeded our expectations! We love it! So glad we found them-

Wendy Limandri

5

2026-05-13T05:34:10.114Z • Google

Replaced my upstairs carpet and did a wonderful job. Good price, good service and left place clean!

Sherry Remillard

5

2026-05-13T05:34:10.114Z • Google

Great customer service from the entire team. The floors are beautiful. Rico did an amazing job! I will return for any future service.

Sharnese Walker

5

2026-05-13T05:34:10.114Z • Google

The installers were on time. The floors were done well and in record time. They also cleaned up when they were finished. I would recommend this company to anyone. Thanks guys.

Ginny Gomez

5

2026-05-13T05:34:10.114Z • Google

We found the installation of our new carpet to be a breeze. The nicest person came directly to our house to show us various carpet options for us to choose from. They were able to install it on schedule and the workers were professional and cleaned up afterwards. We couldn't be happier with the service and price. I will definitely use them again.

John Collins