East Memphis, TN Reviews

1

2026-02-01T05:34:08.048Z • Google

While we were very hesitant to post a negative review, I just have to express the disappointment and frustration we have had with the quality of our carpet. Getting new carpets and flooring is not a small investment and should have a positive long lasting outcome, but it didn’t. In May of 2024, after reading so many positive reviews on this floor company, We had carpets for our downstairs, staircase and upstairs hallway done as well as our kitchen and laundry room. The first day was a nightmare, They had to shut our water off and we had to have our neighbor come and help us find the main water valve, they put down the wrong floor in the kitchen and the laundry room , While they did acknowledge their mistake and fixed the floors, it was still a disappointment. while in the process of installing carpets, they damaged multiple door frames and left chips in the tiles and in the master bathroom downstairs. While I myself have repainted door frames, and baseboards over the past two years, you can still see the damage. I had to put clear caulking under the baseboards because there was exposed areas underneath where air and bugs can get in.They piled furniture, wires and other appliances in the master bathroom rather than moving that outside, The very next day one of the managers had to come out and help us set all of the electronics and wiring back up since nothing was put back in their appropriate places after the installation. It was a terrible mess when we came home. While the kitchen and laundry room floors though do look very nice, and they did discount us slightly, unfortunately, we cannot say the same about the carpets. In the 30+ years we’ve lived in our house We’ve always had great quality Berber carpets, we’ve had carpets from Sears and Millington floor coverings in the past , they always left the house spotless when they were finished, and they never damaged anything in the process, NEVER had problems from other carpet installers in the past. Unfortunately, my grandmother passed away in 2022 and wanted us to use the money She had left for us for new floors in our house hoping they would last another 10-20 years, I wouldn’t be surprised if they lasted another five years. We are not “floating in dough” money for large renovation projects doesn’t come to us very often or easily. The quality of the carpet is cheap, shoddy and terrible, there is matting in several areas of the carpet already.. I guess we should’ve checked all of our options!! The only way we can make it look halfway decent is by vacuuming it EVERY SINGLE DAY sometimes multiple times a day. The carpet easily stains, and The seams are already starting to come up in the entryway of hallway and in front of doorways, they had to redo the staircase but there are still mistakes with the stair carpeting. Our house is 34 years old and we’re trying very hard to improve, invest and make the house look nice, but we have to sit and look at this terrible quality carpet every day…we have a warranty for this carpet but I really think that they should replace our carpet with a much better quality, we would even pay for the labor for it, overall, this entire process has been two years of disappointment, sadness and anxiety..

Plucia

5

2026-01-24T05:34:09.2Z • Google

Me and my husband used floor coverings international for our floors and I can’t tell you how thankful we were to have them. Our floors turned into a disaster and needed a lot more things fixed, structurally, then anticipated. Guy handled everything. He got the people that needed to come out and fix everything immediately. They worked with us when we needed to get other things fixed in the process of the floors and came by multiple times to make sure everything was going smoothly. The price was very reasonable and our floors look beautiful. This is a wonderful company with wonderful people working for them. We will use guy for all of our future projects.

Brittany Coke

5

2026-01-03T05:34:11.524Z • Google

Mr. Critelli and his team are top notch, they did most of homes flooring and steps. We plan on using them again in the near future, superb workmanship 👌

Kenneth A. Boykin

5

2025-10-23T05:34:11.138Z • Facebook

Our house is nineteen years old and still had the original carpets in the bedrooms and bonus rooms. We finally decided to upgrade and spoke to Guy about our flooring needs. We told him that we need the flooring that is easy to clean and very durable due to our energetic Labrador retriever who thinks he owes the house, and also with my daughter who play’s soccer and drags all types of dirt in the house. Guy showed me several floor samples and did some durability tests and I was sold. He priced our floors at an affordable cost that did not hurt our budget. The installers Javier and David were very punctual and took pride of their work. I highly recommend Floor Coverings International Mid South if you’re in the west TN surrounding areas.

Raymond Geronimo

5

2025-10-07T05:34:23.483Z • Google

They installed carpet in my master bedroom and LVT in my new master bath. They both look great. The large Vinyl Tiles are perfect, waterproof, and the marble pattern is run just right. The installer was professional and left everything clean. My contractor didn't even have to do any little paint touch ups. Definitely recommend them.

Ruth Shockley

5

2025-09-24T05:34:11.72Z • Google

We had a top notch experience with FCI. Maxx was a clear communicator and did a great job of following up on our job from beginning to end. Our installer Blake could not have been better, from the care he took moving out and replacing furniture and appliances to prepping a challenging tile floor, to installation and clean-up, his attention to detail made the experience a smooth one. He was always considerate and communicated well, arriving on time with nothing but the best attitude. In the end, he reassured me that he would make sure that I was completely satisfied and that is exactly what he did. Guy also went the extra mile for us, staining trim to match our cherry cabinets. We are very happy with our new floor and the service we received from FCI. We highly recommend this company and if Blake is your installer, you won't be disappointed.

Patrice Sweet

1

2025-08-26T05:34:19.287Z • Google

This experience is one I would not wish on anyone. It was so disappointing and t left me sad about the whole process of my dream floors. So many things went wrong that I have to list them out. #1. The columns into my drive way were hit by a vehicle, we were told it was like that when they got here. Wow!!! #2 when turning off the water to out hallways bathroom, for some reason they decided to do it from the main valve where the city would need to do it. They broke the bolts and the water dad to be turned off for a few hours. Once again we were meet with ‘It was like that when we we opened it up’. Absolutely not!!! #3 what the floors were supposed to be done there were so many mistakes that we had to call and ask for a supervisor to come out. He can and was very apologetic. He agrees to pay $250.00 to help restore the columns and he took an extra $500.00 of our total price. I was reluctant but was just ready for the process to be over. You would think that would be the end of it, but no. When the new guy came out to fix the mistakes and the lack of cocking in rooms, we discovered that in the hall way there was something just left under the floor. POV: they finished the floors on Thursday and on Friday some had to be token up and replaced because they just left wood under the floor and didn’t bother cleaning it up. I was furious! #4 we were told that a maid service would be out to clean all the spaces that were worked in. The service was 2 hours late and didn’t clean worth a penny. Me and my husband had to move most of out furniture back into place #5 which was suppose to be done, we had to take plastic off the walls and TVs, and we had to clean out entire home top to bottom because of all the dust. This was the first week or August 2025. School started back and it was already stressful and I could not hold back tears. My dream floors turned into a nightmare that I wish I never started. To not be shy, we payed close to $13,000.00 for these floors. When I tried to reach out to management I was meet with welp we gave you $500.00 off what else do you want. I am still finding mistakes that were made and it pisses me off so much. We have to have out bathroom toilet redone because the genus who put it back after the floors were done sat it ON TOP of a bed of cocking so no one can sit on that toilet because it will fall over. Go with a different company, any other company because I’m still losing money on top of the $13,000.00 that was lost in this process.

Regina Miller

5

2025-08-08T05:34:11.719Z • Google

Taylor Howell

5

2025-07-17T05:34:09.518Z • Google

Guy and his crew did a great job for a good price. Blake was the installer. He was great. I recommend Mr Blake for any future projects he is very professional and he did a great job on my floors. Thank you love the new carpet. Eric

Eric Hunter

5

2025-07-17T05:34:09.517Z • Facebook

They installed my carpet last week and did a great job, the installer was a guy named Blake. Very professional and very nice. I would recommend him and this company to anyone who needs new flooring. Thank you Blake and Mr. Guy. I love ❤️ my new floors

Theresa A Hunter