Mainline, PA Reviews

2

2025-09-28T05:34:24.002Z • Yelp

I would not use this company again. The contract guaranteed installation by August 9, but the first attempt wasn't until August 16. At that time the installers didn't bring enough carpet to finish the job, and the company suggested "patching" with a non-matching piece. After weeks of delays and poor communication, new swatches were finally sent on September 2 and installation didn't happen until September 13. The delays cost me $, and while the final carpet is clean and serviceable, it wasn't what I would have picked in person (option I wasn't given). I expected a smoother process given the price, but instead experienced repeated delays and frustration. Only giving it 2 stars and not 1 because the guys installing it did not do that bad of a job.

Andrey M.

2

2025-09-27T05:34:23.461Z • Google

I usually don't leave reviews, but feel compelled to write one in this case to help others avoid the unfortunate experience I had after selecting Floor Coverings International, Mainline. Mike seems like a nice guy, but this company doesn't have their *stuff* together, and customers suffer. I don't know if the issue is they are taking on more work than they can handle or what, but my install was DELAYED BY TWO WEEKS past the contracted date. Then the real kicker - they install the carpet and RUN OUT OF MATERIAL before they're done. I gotta give it to the guys installing, the job they did wasn't bad, but if you don't have enough carpet you can't stretch it an extra flight of stairs no matter how hard you try. So they left and I was stuck with a half finished floor. Mike was sad; I feel for you Mike, but you really shouldn't eyeball this stuff. So now the job is out another two weeks before I even get a possible solution in the form of alternative carpet swatches (they had NO WAY TO GET the same material they ran out of). Then another week and a half later they finally come and rip out the botched carpet and install the alternative, luckily enough of it this time. Just to give you an idea of the timeline: August 9th - promised, CONTRACTED no-later-than date of install August 16th - actual first install attempt September 2nd - Proposed solution via swatch selection September 13th - Final install that fixed the issue So if you are scheduling the install, and DO decide to go with these guys, give it a buffer of about a month past when they say the will do the job, and make sure Mike brings a tape measure and uses it, the laser range finder thingy he used doesn't seem to be working for him. +2 Stars for the installers doing a pretty good job -3 Stars for the company botching everything else

Andrey Mavrichev

5

2025-08-20T05:34:09.846Z • Google

Fantastic flooring and stellar service

Jordan Nolte

5

2025-08-19T05:34:13.724Z • Google

Great experience. They came out for an estimate and answered all questions I had. They were honest with me and did not try to upsell me. I wasn’t sure if my wood floors needed a full buff and refinish (or just carpet removal) and they were honest and told me to skip the more expensive work for now. Would recommend!

Hannah Boroff

5

2025-08-17T05:34:11.35Z • Google

Nice job done by flooring international. Took me a while to decide exactly what type of a floor to put down. Ordered a lot of samples. The floor was put down in less than one day at a very reasonable price. Very happy with the results I would recommend them in the future

Steve Pratt

5

2025-06-07T05:34:15.674Z • Google

Perfect experience from start to finish! Excellent and thoughtful communication, fast timeline for installation, showed up on time, didn't cut corners on the install, and completed the job in record time leaving no mess and everything put back where it had been. Can't recommend highly enough.

Maura Pond

5

2025-05-29T05:34:10.659Z • Google

Wonderful company to do business with from Michael the owner to the guys who lay the carpets.

Harriet Cohen

5

2025-05-28T05:34:11.033Z • Google

Mike and his team were exceptional. Great job! Always kept me posted on progress and issues. Quality job and reasonably priced!!!

Edward Dwyer

5

2025-05-23T05:34:11.243Z • Google

Quick service, quality materials and installation. Very nice working with Michael Schaffer who made the process easy and pleasant.

Aleksandra Kuzyk

5

2025-04-05T05:34:10.343Z • Google

I wanted an eco-friendly kitchen floor that would pair with 50-year old hardwoods. Didn't want tile - - too hard. Lux vinyl, with it's wood-like looks wouldn't work - so I settled on cork. For some reason, I thought it would be a simple choice. Turns out, not everyone has the expertise to work with cork. The manufacturer, WeCork connected me with Mike and his team at Floor Covering International Mainline. He came personally to inspect the job and quote a price. Two weeks later, he and his expert installer, Junior, were on the job, and finished in a day, in spite of a few unforeseen snags. The worked neatly, move appliances gently, and I could not be happier with the result. This is exactly what I envision and I'm so thankful to them. Do not hesitate to choose them for your next project.

Lauralee Dobbins