Bend, OR Reviews

5

2025-05-20T05:34:25.74Z • Google

Wendy is a has a great attitude and is very knowledgeable, her flooring and installers are great!

Daniel Hanson

5

2025-05-20T05:34:25.74Z • Google

You will not find a more caring and engaging person than Wendy with Flooring Coverings International. She separates herself from all the rest by ensuring you are well taken care of. If you are looking for the right person to work with, I recommend you give her a call. Team Jerry - where families and homes are matched together.

C Jerry

5

2025-05-20T05:34:25.74Z • Google

Knowledgeable prompt and priced right. Would recommend without reservation

Robert Kaneda

5

2025-05-20T05:34:25.74Z • Google

Quality service and high end products to chose from!!!

Heather Kaneda M.D.

5

2025-05-20T05:34:25.742Z • Google

Dave Langan

5

2025-05-20T05:34:21.665Z • Google

The flooring is incredible. The installers were professional and skilled. The foreman Dan followed up every day and made sure the quality of workmanship was on point. The owner Wendy Langan was very helpful with picking out our floor. I thought the price was good. Work was completed 1/2 day earlier than expected. I highly recommend this company. We are very pleased!

Steve Moyer Jr

5

2025-05-20T05:34:18.036Z • Google

They were very easy to work with, completed the job in a timely manner and were quick to resolve any concerns. Very happy with the finished product.

Karen Will

5

2025-05-20T05:34:11.067Z • Google

They were fast, but payed attention to detail. For only two people they worked together like the professionals they are. I would happily recommend Floor Coverings International to anyone needing a new floor.

Tim Paul

5

2025-05-20T05:34:11.067Z • Google

Friendly service and knowledgeable business owner. Will be utilizing their services for my flooring needs in the future.

Denver Houghton

1

2025-05-20T05:34:11.067Z • Yelp

Used Floor Coverings International in Redmond for a large job in March that included: Extending hardware floor up stairs and in hallways Refinishing existing floors Installing carpet Installing painted wainscoting and upgrading the baseboards DO NOT USE THIS COMPANY Here is the list of the good, the bad and the ugly, The good: The carpet installers were good and did a nice job. It would have been even better if the company had suggested ordering a larger piece of carpet along with the foam pad so I could understand the experience I was ordering. The installers did a nice job with the installation of the handrail on the stairs; they came up with an innovative approach to the handrail that takes a jaunt along the wall. The stairs in general look nice MaryAnn who was the project manager was generally good to work with-she helped us with the stain on the hardwood floors The bad: The installers decided to install the wainscoting before they sanded and refinished the flooring, which then caused the installers to use a smaller sander next to the wainscoting which left striations in the flooring, and, left stains on the wainscoting. The installers seemed as though they thought they were finished and the team sort of complained about me complaining about the lack of attention to detail and quality. The owner the company seemed to have a lot of personal emergencies that arose during the job and was not there for the three+ week job. The foreman was barely onsite and didn't give his team the feedback they needed to do the job properly We provided a list of work we wanted done and materials we wanted on the transition points, and floor squeaks we wanted fixed, but that information was never transmitted to the installers. So, the job was not exactly what I wanted when it was completed despite the very high price. The installers were supposed to work from 7:00 a.m. to 7:00 p.m. but never worked those hours; most often they worked from 10 or 11 until late at night. It would have been better if we had laid out the wainscoting together in advance of the installation as I was promised the foreman would do, but that never happened so we made decisions in real time which was not optimal The owner talked me out of the 5.5 inch baseboard that I wanted which was my bad. I went with 4.5 inch baseboard which is too short. MaryAnn seemed to lose track of how much we had already paid and was going to overbill us by almost $10k until I reminded her that we had already paid $10k before the team started the job. The ugly: We rented pods for our belongings and gave the keys to the foreman on the first day they were onsite; the team was going to see if they could fit more belongings in the pod. Somehow, the pods were never relocked at that time. Around the 7th day I noticed the pods were unlocked. When I inquired as to why the pods were not locked the team couldn't come up with an answer as to what happened. We then purchased a second set of locks and locked the pods. Fast forward to today and we are continuing to realize the thousands of dollars of belongings that can't be easily replaced, and the sentimental items that can't ever be replaced, are missing. We are angry and heartbroken that the installers either contributed directly to the loss of our belongings, or indirectly by their carelessness of not locking the pods. When you read the reviews note that the two positive reviews are from employees. If I had to do it over again, and I wish I could, I would not have hired this company.

Andrea D.