Cincinnati East OH Reviews

5

2026-10-03T05:34:10.759Z • Google

What a fantastic experience! When my Mother in Assisted Living needed her carpeting replaced, the first contact I made was with Empire and it was a runaround disappointment. Then I did some research and found Floor Coverings International. From Jake (estimate) to Iliane (installation) it was smooth sailing. They were kind, empathetic, and completely professional. They made the entire process so easy and painless, and the price was incredibly reasonable. Even my cynical son said, "WOW, Mom, you got a good deal!" Thank you for taking such great care of this situation. I would highly recommend them to anyone, both for the customer service and the final product which turned out beautiful. Thank you!!

Linda Hammer

5

2026-10-02T05:34:12.164Z • Google

Jay was excellent in the whole process. From coming to my home with samples and then coming to visit after carpet installation. And it was done in less than 6 hours. Highly recommend them. Thank you for a job well done.

Michele Jones

5

2026-10-01T05:34:10.553Z • Google

Jay was great in discussing the different options for carpet and hardwood. I was nervous the refinishing and new dining room floors may not match, he assured me they had the best crew and it shows. We ran into some issues, but Iliane the project manager worked through them. In the end the floors look great and I would highly recommend floor coverings international for any flooring projects.

Jesse Lin

5

2026-08-22T05:34:15.04Z • Google

Jay was so helpful & reassuring during the floor restoration @ 1Shepherd Ln. Katie was so good at doing her job as project manager & even had her son & his friend move furniture for us when we were desperate for help. The floors are beautiful beyond words & I have already recommended Jay & company to two friends. Gratefully, Peggy Horgan

Peggy Horgan

5

2026-08-20T05:34:12.384Z • Google

The carpet choices were great, carpet layers were very professional. Everything looks great

Marianne Kaminski

5

2026-08-16T05:34:31.657Z • Google

Great floor, great service, wicked great result! FCI and their people all rock!

Virginia Rhodes

5

2026-08-16T05:34:31.656Z • Google

Our designer recommended Floor Coverings International, and we’re so glad we decided to use them! Our new hardwood floors are absolutely beautiful, and the entire team did an amazing job from start to finish. The installation turned out beautifully, and we couldn’t be happier with the finished result. We would definitely recommend them!

Katie Anderson

5

2026-08-15T05:34:11.182Z • Google

When the carpet in my bedrooms needed to be replaced I received three quotes. Two were from DIY home improvement stores (to use with store approved estimators and installers) and one was from Flooring International. The experience of working with Katie was a revelation. Having a single individual assigned to the project: estimation, communication, samples brought to my house, follow up and scheduling transformed and simplified the entire process. Her quote was right in the middle between the two DIY stores. There were far fewer visits and far fewer representatives to begin all over again with each time I asked questions or tweaked the project. With the first project completed I now have a second project underway. It is safe to say I I highly recommend this company and would work with them again.

Mary Harty

5

2026-08-14T05:34:10.421Z • Google

Things got off to a slower start, but I was very impressed with the work that Mike did. It completely transformed our space! He paid attention to detail and did good work .

Marcelle Bobst

4

2026-08-06T05:34:08.973Z • Google

The laminate flooring is beautiful. We appreciate that Mike was professional and conscientious about installing the flooring, making sure that it was a quality installation. He worked very hard with limited help. Juan and his coworker did a great job on the carpet installation, completing it professionally and efficiently in one day. Due to a language barrier, communication was difficult at times. We would have appreciated better communication from the company regarding when the project was to start and when the workers would arrive.

John M. Lane