Cincinnati East OH Reviews

5

2026-08-15T05:34:11.182Z • Google

When the carpet in my bedrooms needed to be replaced I received three quotes. Two were from DIY home improvement stores (to use with store approved estimators and installers) and one was from Flooring International. The experience of working with Katie was a revelation. Having a single individual assigned to the project: estimation, communication, samples brought to my house, follow up and scheduling transformed and simplified the entire process. Her quote was right in the middle between the two DIY stores. There were far fewer visits and far fewer representatives to begin all over again with each time I asked questions or tweaked the project. With the first project completed I now have a second project underway. It is safe to say I I highly recommend this company and would work with them again.

Mary Harty

5

2026-08-14T05:34:10.421Z • Google

Things got off to a slower start, but I was very impressed with the work that Mike did. It completely transformed our space! He paid attention to detail and did good work .

Marcelle Bobst

4

2026-08-06T05:34:08.973Z • Google

The laminate flooring is beautiful. We appreciate that Mike was professional and conscientious about installing the flooring, making sure that it was a quality installation. He worked very hard with limited help. Juan and his coworker did a great job on the carpet installation, completing it professionally and efficiently in one day. Due to a language barrier, communication was difficult at times. We would have appreciated better communication from the company regarding when the project was to start and when the workers would arrive.

John M. Lane

5

2026-08-04T05:34:09.789Z • Google

We had a great customer experience working with Floors International. They did a great job! We especially enjoyed working with Katie, who was on point throughout the experience and provided great recommendations. We highly recommend Floors International for your flooring projects!

Chris James

5

2026-07-31T05:34:10.597Z • Google

Very happy with the carpet. Reasonable price. A little delayed getting installed, but actual installation was efficient.

Jessica Bhadauria

1

2026-07-23T05:34:07.987Z • Yelp

We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

Michael W.

2

2026-07-22T05:34:11.082Z • Google

Update: Floors were replaced & small credit applied but only after advocating for resolution. We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they’d take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12–1pm). She also shared that the day before returning, he claimed he wouldn’t do the sink area without a plumber removing & reinstalling the sink—at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there’d be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it’s in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning—a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn’t have enough boards for the second scratch—despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn’t send anyone for a 10-min inspection for weeks. They also never advised us this step was needed—continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12–1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we’re still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn’t be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they’re great; as soon as something isn’t right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer.

Michael W

5

2026-07-01T05:34:07.1Z • Google

Jay, my salesman, was absolutely wonderful! He was informative and knowledgeable. Absolutely no pressure. He checked back in with me to see if I had any questions. He also checked back in during the installation to make sure everything was done right. The carpet installers were also very attentive making sure that I had the right carpet and padding. The did a great job installing my carpet and hiding it he seams. I couldn’t have been more pleased!

Leigh Anne Dunklee

5

2026-06-06T05:34:11.913Z • Google

Installers were very courteous and did a wonderful job. Carpet looks great and we were really happy with the whole process.

Thomas Heeb

5

2026-06-04T05:34:11.27Z • Google

Floor Coverings International is an exceptional company. Jay Sielbert was my point of contact, and he was very professional and friendly. The installers (Julio Enmanuel Corea & Elian Josue Gonsalez) were professional, courteous, friendly, timely and efficient. Thank You!

Anthony Campbell