Cincinnati East OH Reviews

2

2025-12-27T05:34:19.184Z • Google

I left a review from a different inquiry you asked for. I am not going to retype my entire review, however we were not happy with the service. Floors look fine but it was a lengthy (too long) ordeal with very poor communication.

Todd Mauser

5

2025-12-22T05:34:20.984Z • Google

Katie Fitzgerald did an amazing job replacing carpet with hardwood in the Master BR and Den in my new apartment at Deupree House II. Not only is the result absolutely beautiful (and getting great compliments), Katie is one of the best suppliers I have worked with ever, bar none. Her communication skills are superior. Additionally, she has a can-do attitude that cannot be beat. Her follow through was remarkable. If Katie says she will get it done, she does. If there is an issue, she alerts you immediately. Her quote was spot on and even foresaw some issues, factored those in and came in lower than others. I am beyond satisfied. See photos for the beautiful results.

Anni Macht

4

2025-12-17T05:34:11.228Z • Google

The quality of their products are exceptional. We had new carpet and luxury vinyl installed. There were some issues with the initial installers and their work. We also had issues with the installation of the luxury vinyl not adhering to the floor. The manager worked with the manufacturer to prove an issue with the adhesive. They made it right and we received a complete reinstallation of the vinyl with different installers. The owner went the extra mile to ensure we were happy after completion of the job.

Don Maccarone

5

2025-12-11T05:34:12.226Z • Google

We love our new carpet! Jay Seibert made the process of replacing our carpet so easy! He came to our house and brought samples with him. The installers were very professional and completed the installation in one day. I highly recommend using Floor Coverings International Cincinnati East for any flooring needs.

Joni Wagner Goosehead Insurance

5

2025-12-07T05:34:09.993Z • Google

We are very satisfied with our new floors. This is the second job we did with Floor Coverings International. The quality and excellent customer service has been consistent. The installation team was very good and did a high quality job.

Claude Frankart

5

2025-12-06T05:34:16.917Z • Google

Jay was a delight!

Abby Dean Held

5

2025-11-26T05:34:20.154Z • Google

We had a great experience with this company from start to finish. I love the convenience of the sales rep coming to our home and bringing a variety of samples. I appreciated how our sales rep, Jay, was a part of the process from the beginning to the very end, including installation. They are no pressure sales and went above and beyond to work with my budget. We carpeted the main floor and entire basement and won’t hesitate to use them when we re-carpet the upstairs!

Sarah Hicks

5

2025-11-26T05:34:20.153Z • Google

After a scheduling snafu, Jay made everything right immediately. Melvin worked like magic for a beautiful installation. Melvin's partner Roberto was also great. Highly recommend this company.

Linda Armsey

5

2025-11-19T05:34:11.182Z • Google

We had a great experience with Jay at Floor Coverings International in Cincinnati after water damage to our lower level carpet. He was very prompt and courteous and extremely helpful in finding comparable flooring to our discontinued carpet. He also helped navigate the insurance coverage. The installation crew was very efficient and took great care moving the furniture and replacing it when finished. A great job all around and I would highly recommend this company.

Steve Curran

5

2025-11-18T05:35:01.902Z • Google

Jay and Kati were both easy to work with. Both were thorough and very responsive. You could tell that they both cared about the project and my satisfaction. The installers were hard-working and addressed any issues and asked questions as they worked. We are extremely happy with the results! I would definitely recommend working with them.

Tracy Caulfield