Cincinnati East OH Reviews

5

2025-11-26T05:34:20.154Z • Google

We had a great experience with this company from start to finish. I love the convenience of the sales rep coming to our home and bringing a variety of samples. I appreciated how our sales rep, Jay, was a part of the process from the beginning to the very end, including installation. They are no pressure sales and went above and beyond to work with my budget. We carpeted the main floor and entire basement and won’t hesitate to use them when we re-carpet the upstairs!

Sarah Hicks

5

2025-11-26T05:34:20.153Z • Google

After a scheduling snafu, Jay made everything right immediately. Melvin worked like magic for a beautiful installation. Melvin's partner Roberto was also great. Highly recommend this company.

Linda Armsey

5

2025-11-19T05:34:11.182Z • Google

We had a great experience with Jay at Floor Coverings International in Cincinnati after water damage to our lower level carpet. He was very prompt and courteous and extremely helpful in finding comparable flooring to our discontinued carpet. He also helped navigate the insurance coverage. The installation crew was very efficient and took great care moving the furniture and replacing it when finished. A great job all around and I would highly recommend this company.

Steve Curran

5

2025-11-18T05:35:01.902Z • Google

Jay and Kati were both easy to work with. Both were thorough and very responsive. You could tell that they both cared about the project and my satisfaction. The installers were hard-working and addressed any issues and asked questions as they worked. We are extremely happy with the results! I would definitely recommend working with them.

Tracy Caulfield

5

2025-11-05T05:34:21.262Z • Google

Floor Coverings International helped transform our basement and stairs! This work was completed a few weeks ago but I wanted to submit photos with our review after the painters were done which was finished yesterday. Katie - our Floor Coverings designer - helped us find flooring safe to put in our basement. She's incredibly patient as it took me a while to figure out the color and style as we wanted bright and contemporary. She also had our stair treads custom made, beautiful and very solid. There were some final details needing to be addressed and Katie arranged all of that. Thankful for this major transformation!

Lee Ann Black

5

2025-10-02T05:34:15.75Z • Google

We are absolutely thrilled with our new carpeting from FCI! Jay, our salesperson, was exceptional being personable, responsive, and knowledgeable of their many products. We particularly liked the fact that he came to our home. They installed wall-to-wall carpeting in our living room/dining room and bedroom. They removed carpeting from the stairs to the 2nd floor and replaced it with new treads and a runner. The carpet installers were magical - I defy anyone to find a seam. Everything looks wonderful! It was one of the easiest projects we've done because promises were made and kept, with timing being spot on. Thank you FCI for a great job.

Judy Lococo

5

2025-09-27T05:34:23.468Z • Google

What a wonderful team. From sales to installers. Sales knew exactly what we were looking for in a floor. Installers were outstanding. In 1 day got our new floor. Would recommend them!!

Penny Bohnert

4

2025-09-25T05:34:18.872Z • Google

The process was simple and the installation and final result is amazing. I was able to find something near my budget and get it installed in weeks. The installation crew clearly took time and care to make sure the outcome was perfect. I would definitely recommend. The sales person was the only area that left something to be desired.

Jeanean Price

5

2025-09-16T05:34:12.975Z • Google

Floor turned out beautiful! The guys did a great job. I would highly recommend this company over and over again. They make the selection process easy by bringing the sample to you in their mobile showroom. Give them a call if you are thinking about redoing any room in your home.

Cindy Enderle

5

2025-09-11T05:34:13.707Z • Google

I am so pleased with our experience! I had limited time in my schedule to find the perfect carpet for our finished basement and Jay made the process easy and efficient. I love the convenience of having the samples on site to look at in our space and lighting and I was impressed with the turn around time on install. Very happy!

Tracy Carter