Portsmouth, NH Reviews

5

2026-02-14T05:34:12.734Z • Google

Just before the holidays, my wife and I discovered an unexpected water leak in our great room. Within 30 minutes, nearly 50 gallons of water had pooled on the floor, leaving a large section of boards damaged. Steve was the first to return our call and schedule an on-site consultation. He spent about 45 minutes with us, walking the room, checking the wood, and inspecting for any additional issues. He then provided a fair, realistic quote for the work. Even though we felt good about his proposal, we decided to do our due diligence and get a few more estimates before making a final decision. In hindsight, I’m not sure why we bothered. Steve’s quote was far and away the most competitive when it came to price, expertise, and overall value. He even suggested we wait a few weeks before signing an agreement in case the wood returned to its original shape. The day before the job was scheduled to begin, my wife and I discovered another section of wood that, unbeknownst to us, also needed to be replaced. When Steve arrived to deliver the materials, he walked the area with us and provided a revised quote based on the additional time and effort required from his crew, still at a fair rate. On the day of the job, his team got right to work. Within six hours, the original floor was sanded flush, the damaged boards were replaced, and the first coat of protection had been applied. They also checked for any mold or other issues that might have resulted from the water intrusion. Three days later, the final coat was applied, the job was complete, and the crew left the area spotless. You would never know his team had been working in our home for those three days. When we received the final invoice, I was pleasantly surprised to see that even with the additional area that needed replacement, the job came in under budget. I will strongly recommend Floor Coverings International to anyone who is looking to have their floors installed, replaced, or refinished. The attention to detail, the timeliness of the work, and the professionalism shown by the owner and the staff was phenomenal.

Zachary Dumont

5

2026-02-05T05:34:08.052Z • Google

We could not recommend Floor Coverings International more, we are so impressed by our floors after getting them refinished! Steve was great to work with, he was able to work around our timeline and professional throughout the entire process.

Paige Tuttle

5

2025-12-19T05:34:17.635Z • Google

Steve was quick to respond and describe what he had in stock, and his crew was able to start a few days later which kept us ahead of our timeline. The crew was respectful of our time and did the work as if it was in their own homes. We had an excellent experience!

Gabi Meyerson Andruzzi

5

2025-12-19T05:34:17.635Z • Google

We chose FCI to install carpet and tile. Great experience from the beginning discussions with Steve to excellent high quality craftsman work from the team. Always in communication along the way, high quality work done as expected, on time and reasonable price. We were on some tight timelines with many other moving parts and they delivered! We highly recommend FCI to others and they will be our first call for any future work. Great team to trust in all ways.

MaBe Thibeau

5

2025-11-18T05:35:01.902Z • Google

Richard Payette

5

2025-11-11T05:34:12.792Z • Google

Steve Terhune and his team were very thorough, conscientious, accommodating and communicative! We are very well satisfied with our sanded floors and our customized stair runner. We look forward to more carpet replacement post holiday season.

Margaret Powell

5

2025-10-30T05:34:09.866Z • Google

Steve was really great to work with- he was very informative of his products and helped with ideas to make our decision. I am very pleased with our choices and how the flooring looks.

Kim Benson

5

2025-10-13T05:34:11.035Z • Google

Floors came out amazing and Steve was amazing through out the whole process. Would recommend to anyone!

Karyn Currier

5

2025-09-12T05:34:14.901Z • Google

They did an excellent job refinishing our hardwood floor. The floor looks beautiful. Steve was wonderful to work with. So accommodating. The crew was respectful of property. We are thrilled with the results. Definitely recommend this company and crew.

Kathleen LaGrasse

5

2025-09-04T05:34:15.419Z • Google

Excellent company to work with! Steve is one of the most knowledgeable in the industry and is right on point with pricing and scheduling. The installation crew are very professional and do amazing work!

Russells Contracting