Rockford-Lakeshore, MI Reviews

5

2026-08-12T05:34:13.247Z • Google

We were very impressed with the customer service and quality of work and products. We are very happy with our new flooring and would highly recommend Floor Coverings Intl. to anyone and everyone for your next flooring makeover!

Dr. John T. Frey

1

2026-07-30T05:34:11.113Z • Yelp

Would not recommend to friends, family, strangers, or anyone looking for a smooth installation experience. From rude crews creating uncomfortable atmosphere in our home, to carpet tacks sticking up, to scuffs on doors and (freshly painted) walls. We paid a premium looking for a high-quality result and received a poor quality experience.

Alex

1

2026-07-30T05:34:11.112Z • Google

I would not recommend this company to family, friends, or anyone looking for a smooth flooring installation experience. We chose them because of their strong reviews and were willing to pay a premium expecting quality workmanship and an easy process. Unfortunately, that was not our experience. While there were several issues throughout the project, a few stand out: - The lead installer on one of the crews was consistently rude and disrespectful toward other team members, creating a very uncomfortable atmosphere in our home. - Carpet tacks were sticking up in multiple areas. The first time I walked on the brand new carpet, my feet paid the price. They told us to take a hammer to it. - The crew left marks and scuffs on our walls and doors, including areas that had been freshly painted. This is only the third review I have ever written and the first negative review I have ever left. I generally try to give businesses the benefit of the doubt, but the combination of poor workmanship, lack of attention to detail, and disappointing customer experience left me feeling compelled to share my experience.

Alex

1

2026-07-28T05:34:09.341Z • Google

Based on my experience, I would not recommend this company to friends or family. We had both carpet and luxury vinyl plank (LVP) flooring installed, and the work was completed by two separate crews. Unfortunately, both crews had to ask me multiple questions about the installation details, which gave the impression that they were not fully informed about the scope of work or project requirements. The carpet installation crew was particularly disappointing. Crew members spoke rudely to one another throughout the installation, which created an uncomfortable environment. More importantly, they left carpet tack strips/spikes exposed, resulting in my husband injuring his foot on them twice before the issue was corrected. The LVP crew was courteous; however, they arrived at 7:30 a.m. without any prior notice, which was unexpected and inconvenient. In addition, the installation was not completed correctly the first time. We had to schedule two separate return visits—one to address the exposed carpet spikes and another to install the missing transition pieces. While the issues were eventually resolved, the need for multiple follow-up visits reflected a lack of attention to detail and quality control during the initial installation. Also I called to make a claim about all the above issues (and some additional ones like LVP glue spilled on our brand new carpet) and it was stated my concerns would be addressed by the owner. No communication was received and we still paid full price for a mediocre at best experience.

Vanessa LeMire

5

2026-07-16T05:34:10.902Z • Google

Amazing people amazing installers one stop shop! Love that they came out and showed me my options in my home and took away the store to store shopping

Noah Akers

5

2026-07-15T05:34:13.619Z • Google

Thank you Adam & Beth for a seamless experience. Beth is so patient about working on colors and Adam’s execution with his on-site team was flawless. Definitely recommend to anyone and we’ll be using again in the future

Chad Druckenmiller

5

2026-07-14T05:34:09.69Z • Google

Our experience was completely positive from the carpeting selection process through the installation. Everything was top notch!

Jennifer Acheson

5

2026-07-11T05:34:07.971Z • Google

Dave Rowden

5

2026-07-08T05:34:10.181Z • Google

We are very happy with our newly carpeted areas. Easy process & good communication from everyone.

Dawn Smith

3

2026-07-06T05:34:10.559Z • Google

Did a pretty good job but left a mess on the walls in the kitchen and my newly painted basement

Shawn Jensen