Rockford-Lakeshore, MI Reviews

5

2026-03-19T05:34:09.313Z • Google

Working with FCI (Floor Coverings International) was a wonderful experience. During the initial consultation it was apparent that our flooring and stair tread needs / requirements were well understood. Beth quickly grasped our overall color palette scheme for the basement renovation, and she made salient suggestions and guided us toward some products that met our quality and durability needs and our contractor’s budget allocation for flooring. Recognizing that we might be better served in the long run to consider options a little outside of the initial budget, Beth presented us with a Mohawk product line called Native Ridge, and ultimately we chose that product in Graphite Oak color. The installation team was prompt, respectful, experienced, professional, and efficient. 600 square feet of flooring (including a small amount of floor leveling) plus all stair treads and risers were completed in a day. Our contractor routinely works with FCI, and it is now readily apparent to me why FCI is his choice for projects requiring flooring expertise. There was one small hiccup with a stair tread that was mistakenly cut too short, but I am a firm believer that the true measure of a company is in how it responds when something doesn’t go according to plan, and in this instance FCI responded very well. The installation team fashioned a temporary tread by bonding a scrap piece to the miscut tread, quickly reordered another tread, and had the new tread installed the next week. To summarize, FCI offers quality products, understands customer needs, provides professional installation, and stands behind their work.

Bruce Dempsey

3

2026-03-11T05:34:09.094Z • Google

Sokkha Chiv

5

2026-02-14T05:34:12.732Z • Google

Beth is the best. The carpeting crew was insanely efficient and did a great job. I highly recommend.

Russ Papke

5

2026-01-27T05:34:09.038Z • Google

I was sold when my painter said "they come to your house with thousands of samples" which meant I didn't have to try to capture the color of my carpet or paint or furniture. And my LVT is BEAUTIFUL! All staff were great to work with, including the installers. Will ONLY get flooring HERE in the future!

Jo Ann Litton

5

2026-01-18T05:34:08.53Z • Google

Leanne Souter

5

2026-01-10T05:34:09.818Z • Google

The service was great! We’re very pleased with the whole process!

Retiredbrian50@gmail.com Retired@61

5

2025-12-31T05:34:10.274Z • Google

Hired Floor Coverings International for our basement project and they were so great to work with from quite through installation!

Michael Lomonaco

5

2025-12-19T05:34:17.634Z • Google

Working with Floor Coverings International was a truly positive experience from start to finish. Beth made the quoting and carpet selection process easy and enjoyable with her friendliness and expertise. Christine was equally wonderful—clear, accommodating, and attentive when it came to scheduling the installation and handling the administrative details. The carpet was installed exactly within the timeframe Beth had outlined, so there were no delays or surprises. The installation itself was seamless, and the finished result looks fantastic. We couldn’t be happier with our new carpet and would wholeheartedly recommend FCI to anyone looking for quality and reliability.

Gillian Tichelaar

5

2025-12-12T05:34:12.357Z • Google

Really solid experience and job. Worked with Andrew from Sales and he came up with a few creative options that were non standard. I was under a time crunch and Christine worked hard to get my installment scheduled quickly. The install took a few hours and the end product was terrific. The owner came by to collect the check and we chatted about many things. Very nice. Highly recommend if you’re looking for a trustworthy flooring company that will value your business and treat you with respect. Thanks for the great work!

M C

5

2025-12-05T05:34:13.784Z • Google

We had such an amazing experience with Floor Coverings International. They were extremely professional, organized, and very knowledgeable. They finished a very large job in 2 days and completely cleaned up after themselves. The final product looks terrific and we could not be happier. Their communication throughout the process was also top notch. HIGHLY recommend!

Stephanie Leach