East Middle Michigan, MI Reviews

5

2026-08-07T05:34:10.383Z • Google

Love my carpeting can’t wait to see the hardwood floor installed

Cynthia Nichols

5

2026-08-03T05:34:10.138Z • Google

I coordinated this from another state and everything was perfect! They were easy to work with and have attentive and excellent service and workmanship! Beautiful job!

Elizabeth Julie

2

2026-08-02T05:34:10.067Z • Google

Over promised and under delivered. Was told the areas in my floors that I wanted leveled would be no problem to fix, then they made no attempt to fix them and told me it wasn't possible when it very well is. The subfloor by the front door was obviously swelled from water and Guy told me the the house was designed with a large mound in the floor... sure buddy. They also redesigned the layout of my living room carpet without my knowledge or consent again with Guy telling me that Marty's initial layout had the carpet and LVP meeting in the middle of my front door. Nope. We have spots in the LVP that flex significantly when walked on that will absolutely fail and a soft spot we needed fixed that wasn't, as well as gaps in the transition strip between the carpet and LVP. They also attempted to charge us $1,200 for carpet removal when we removed it ourselves and charged us for disposal when we told them we would dispose it ourselves. I also had fun picking up cigarette butts from my driveway and lawn and the dents they added to our new refrigerator add character. When we asked Marty to come by and look at it, he said he would stop by but he no called no showed because he already had our money and does not value customers after payment. The flooring we chose does look nice though so that's good.

Jacob Schmidt

5

2026-07-30T05:34:11.114Z • Google

Marty called me to tell me he was gonna be a little Late. Which is very courteous. I had a Vinyl kitchen floor that needed some attention. He assessed the issue with the floor and was able to correct it without cutting my vinyl! He also ran a bead of clear caulk to give the area a water tight seal. Marty was very polite and worked efficiently. If I have other floor problems in the future, I won’t hesitate to call Marty.

Beth Fitch

5

2026-07-29T05:34:10.637Z • Google

Overall great experience with Marty, Guy, and the team. We had a couple of issues with trim pieces which were damaged when they had to be removed to install the tile, but Guy and Marty repaired/replaced them and made it right. My new stairs and tile in my bathrooms look absolutely gorgeous!!

Megan Gevedon

5

2026-07-28T05:34:09.34Z • Google

The Owner, "Marty" came to our home with a nice selection of samples. He was so helpful and informative. And patient, while it took a bit to decide on color. "Marty" and installer "Guy" we're so pleasant & professional. We enjoyed having them in our home, and will have them back, to install new carpeting in our bedroom.. Good down to earth, Company that truly cares about the customer! Thank you sincerely from the Gardners in Gladwin. ⭐ x's 5!!

Janet Gardner

5

2026-07-19T05:34:10.782Z • Google

FCI removed our old carpet and refinished the wood floors underneath. They look brand new! FCI handled everything for us including moving the furniture, hauling the old carpet and debris away and taking out all the tack strips (among other things, I’m sure). They were very professional and accommodating.

Leslie Murdock

5

2026-07-16T05:34:10.903Z • Google

We are pleased with the results there were a few uncontrollable hiccups but it all came together in the end. Marty and the company were great to deal with.

Steven Drouillard

5

2026-07-11T05:34:07.97Z • Google

I love my new floor!! We are very pleased with our sales rep and how they kept us informed. The 2 men that layed our flooring down were very professional and great workers.

Susan Ledbetter

4

2026-07-03T05:34:09.938Z • Google

We had Guy come and stretch our carpet we’ve had for a while, he informed us and showed us how the original installers cut corners when they installed the carpet, causing some of the problem. We’d recommend, and have , FCI to do your carpet needs

Donna Taurence