Northwest Baltimore, MD Reviews

5

2026-04-26T05:34:21.749Z • BBB

They refurbished my orginal wood of a 70 year old house The entire crew were professional and completed the project on time I highly recommend Renaldo and Luis at Floor Coverings

Lisa P

5

2026-04-26T05:34:18.621Z • Yelp

I had a fantastic experience with Floor Coverings International of Brookhaven. After an unexpected roof leak damaged our subfloor and caused the wood to swell, FCI truly saved the day!The entire process was seamless. Kim personally came to the property to survey the damage, providing incredible white-glove service and communication from the start. This high level of care continued through the excellent coordination of the Project Manager, Rin.The team worked with impressive speed, finishing the entire job in just one day without sacrificing quality. Their pricing was very competitive, and the professionalism from everyone involved was top-notch.I've already started referring them to friends, and I will definitely be a return customer for future projects. Thank you, FCI!

Sidney O.

5

2026-04-26T05:34:09.529Z • Yelp

Excellent all around! Team is wonderful and the work meets my expectations in every way. Highly recommend.

Jill H.

5

2026-04-26T05:34:09.529Z • Yelp

Just used them. High quality work. Great communication and scheduling the work was hassle free. Would use them again.

Aaron S.

5

2026-04-26T05:34:09.529Z • Google

Great experience with Brian and Chuck at FCI. High quality work at a great price. Highly recommended!!!

Fotis Asimakopoulos

5

2026-04-26T05:34:09.529Z • Google

I love my new floor. The light color of the tile makes my kitchen look big and cleaner. The whole replacement process was professional.

Adell Mann

5

2026-04-26T05:34:09.529Z • Google

Domo Shirelle

5

2026-04-26T05:34:09.529Z • Google

The install was so quick. Very pleased with the results. Beautiful job. They went above and beyond. Customer service was on top of it. Thank you.

Cindy Prall

5

2026-04-26T05:34:09.529Z • Google

The team worked on my schedule. Did an excellent job. I would highly recommend them for your next project.

tim wilaby

1

2026-04-26T05:34:09.529Z • Yelp

I am writing this to warn other homeowners about the "standard procedures" of FCI Chicago North Side. We paid over $14,000 for a professional installation, but we have been left with a failing floor and an owner who uses "warranty offers" to avoid fixing his own team's gross negligence. 1- The "Standard Procedure" Trap The owner, Brian, will claim he is "ready to resolve" the issue, but don't be fooled. His "remediation plan" is a cheap "spot repair" that ignores the systemic subfloor failure documented by an independent inspector. The inspection report--which the owner himself initiated--confirmed the subfloor is outside of manufacturer flatness tolerances and should have been leveled before a single plank was laid. Instead of honoring the contract, Brian is trying to force a "patch job" that is technically impossible for a click-lock floating floor without compromising the locking mechanisms of the surrounding area. 2-The "Extra-Cushiony" Gaslighting When the floor first began moving and crackling, the owner and his Project Manager, Chuck, didn't even bring a straight-edge to measure the floor. Instead, Brian actually wrote us a letter claiming the structural instability was a "feature," calling it an "extra-cushiony step." It was only after we refused to accept this gaslighting and an independent inspector proved the failure that he finally admitted the floor was out of tolerance. 3- Why "Access" is the New Excuse The owner claims he is being denied access. This is a blatant attempt to flip the narrative. We have welcomed a wall-to-wall assessment to ensure the floor finally meets the 1/8-inch manufacturer requirement we paid for. The owner has refused this. He only wants access to perform "localized" patches that would leave our $14,000 investment non-compliant and likely void our long-term warranty. 4- Unprofessional Negligence: * Technical Failure: The crew installed the planks tight against all four walls with zero expansion space. * Zero Preparation: Subcontractors arrived with no knowledge of the scope of work and didn't even know a vapor barrier was required (even though we paid for it). * Scheduling Over Quality: They attempted to install over a wet slab only 24 hours after abatement. ***Final Verdict:*** FCI Chicago North Side skips the most important steps (leveling and moisture protection), tries to talk you out of noticed defects, and then offers "minimal repairs" once they are caught by an inspector. They prioritize their profit margins over industry standards and contractual honesty. If you want a floor that actually lasts, do not trust this company.

Kazumi M.