Downtown Chicago, IL Reviews

5

2026-06-24T05:34:06.914Z • Google

I had an outstanding experience with Floor Coverings International from start to finish. The entire process was professional, organized, and stress-free. The team was knowledgeable, patient, and took the time to help me select the perfect flooring for my home. The quality of the materials and workmanship exceeded my expectations. The installers were punctual, courteous, and paid close attention to every detail. They treated my home with respect, kept the work area clean, and completed the project on schedule. My new floors have completely transformed the space and look absolutely beautiful. I was especially impressed by the excellent customer service and communication throughout the entire project. It’s clear that Floor Coverings International takes pride in delivering exceptional results and ensuring customer satisfaction. I highly recommend Floor Coverings International to anyone looking for high-quality flooring and a professional, reliable team. Thank you for making this such a positive experience!

Ola Aqel

5

2026-06-19T05:34:10.099Z • Google

Very Responsive and good communication from everyone. Thomas made sure we got what we really wanted and the process was quick and easy despite the requirements from our building management. Very pleased with product and installation.

Kenn Edwards

1

2026-06-18T05:34:10.855Z • Google

Martin Santiago

5

2026-06-10T05:34:10.097Z • Google

Oscar and the crew were nothing less than incredible. Professional, careful and couldn't be more helpful. They worked with precision and finished the job quickly. They wouldn't leave until they were sure everything was back in its place and I was satisfied. I can highly recommend this company and especially this crew. Thank you!

gail armer

4

2026-06-06T05:34:11.913Z • Google

Mostly good on the install, No help on outstanding issues. In late 2024, the team installed beautiful flooring for me. However, in less than 6 months one of the planks was damaged. I believe it was installed incorrectly. It took me nearly 6 more months to finally reach someone who could help. In February 2026, the team did a repair, which was quite costly, but I was willing to pay to resolve the issue. However, just two months later, in April 2026, the repair did not hold up. I have tried to be in contact with them regarding my issue, but I am not getting any response via email, phone, or text. I saw a similar post here challenges working out issues related to their install. It is clear to me that the team has a lot of demand in the city, and can get by doing a mostly-good job on the install.

Tom Moawad

5

2026-06-04T05:34:11.266Z • Google

FCI downtown helped me out with a clients project for a hardwood buff and varnish. They were professional and completed the work in a timely manner.

Matt Owens

5

2026-06-02T05:34:10.854Z • Google

We just recarpeted our primary bedroom and are very happy with the result. Our designer, Leo, was very easy to work with and helped us find exactly what we wanted. The installers were prompt and efficient and cleaned up beautifully afterward. We highly recommend Floor Coverings International!

Louise Heckman

5

2026-05-15T05:34:09.474Z • Google

Shilpa Singla

5

2026-05-14T05:34:09.549Z • Google

We recently had an unfortunate water issue in our Chicago condo which led to damage of the drywall and flooring. After mitigation, we had to install new flooring in the entire condo. I had approached three vendors of flooring. Of these Leo Martinez of Floor coverings International was the first whom I sought a quotation from. I was impressed with Leo. He is soft spoken, professional, and could be trusted with this talk. He computed a cost and gave the details of what is the best strategy. He provided a good and competitive price and his manager Thomas put us past the finish line. Throughout the project, Leo was prompt in replying to my text messages, and emails on the details of installation, sound characteristics, etc. Both Leo and Tom were prompt and professional. Mike was our installer. He is a super guy with care and quality. He did a great job installing the flooring, and we left our condo and belongings in his control and stayed in Champaign for him to complete the job. Mike is friendly and did the installation per promised schedule. We are very happy with his work. Overall, all three are very nice individuals and helpful in the whole duration of the project. We highly recommend the company.

Pratap Vanka

5

2026-05-14T05:34:09.548Z • Google

Julie Domey