Downtown Chicago, IL Reviews

1

2026-02-23T05:34:13.423Z • Google

Broke a floor length wall mirror while installing my floor. Company failed to inform me about the damage and has not as yet paid for the repair. Truly disappointed at the professionalism of this company.

Chris Oseto

5

2026-02-14T05:34:12.732Z • Google

Awesome guys to work with and top-notch work. Sooooo happy with how my floor worked out ;)

Chloe Gray-Le Coz

5

2026-02-13T05:34:11.584Z • Google

John T Tasch

3

2026-02-06T05:34:14.299Z • Google

I am posting this because I am being bombarded with emails to post a review. I got the carpet in my master bedroom replaced. Thomas was easy to work with and got it scheduled within a week for me. I had issues with the carpet pricking me in the edges and ripping out in the corners. They sent someone over quickly to fix that. That problem still persists and I was told that it is what keeps the carpet in place. I have not experienced this with any other carpet and it's quite painful if you step on the edge. I also reached out to them regarding giving a quote to remodel my kitchen floor. I got a reply asking for possible dates which I provided then no follow up. Oh well. My experience with the carpet didn't compel me to followup.

SChari

5

2026-02-05T05:34:08.055Z • Google

Thomas, and the team did a great job replacing my damaged wooden floor. Firstly, Thomas came out to give an estimate, and was very through presenting the different options of floors I can choose from. Once I selected my desired floor, the team quickly coordinated with my property manager to reserve the elevator and provide insurance for appointment . The following week Mike who was a great installer completed the installation in one day. I highly recommended working with them on any flooring project small or big!

Yonathan Gordon

5

2026-02-05T05:34:08.053Z • Google

Carpet looks great, team was professional and did 6 medium/small size rooms in 1 day.

Thomas Sullivan

5

2026-02-05T05:34:08.051Z • Google

Amazing work! Thank you Thomas and crew. FCI of Chicago brings professionality like no other. Exactly the kind of advice and guidance we were looking for. Great service all the way through.

Nogaki Dan

5

2026-02-05T05:34:08.051Z • Google

Total rockstars! I cannot recommend them enough. Professional, reliable and incredibly easy to work with.

Allison Cohen

5

2026-02-05T05:34:08.046Z • Google

Great service and customer care. Very reliable highly recommend

Matt Butler

5

2026-02-01T05:34:08.045Z • Google

We bought a new home and hired FCI to remove existing carpets and install new hardwood floors, refinish existing hardwood floors and bannisters, and install new carpets in a couple rooms. We got 3 quotes from different vendors and although FCI was on the higher-end, we loved how thorough Thomas was during the process and felt comfortable going with them. Eduardo, Daniel, and team were great to work with and were very flexible when we had to fix some issues. Overall, great team to work with and would recommend. Everyone that visits our home compliments the floors and we love how soft the carpets in the kids’ rooms turned out.

Temi Akalusi