North Side of Chicago Reviews

5

2026-08-11T05:34:09.169Z • Google

I had a great experience with FCI! I have an apartment in a large high rise building that I was remodeling for my parents to move into. The building is extremely strict and has a lot of requirements and rules for what types of flooring can be installed, as well as elevator usage for contractors, etc. Chuck, the contractor from FCI, went out of his way to work with the building to keep everything in line with their requirements. His patience throughout the process was impressive! Also, prior to hiring FCI, it was discovered by a previous contractor after pulling up the carpet, that the floor was extremely unlevel, (a 2 1/2 difference in height from the center of the room to the corner!) That other company said it was beyond their capabilities to install hardwood, vinyl, or tile flooring on such an uneven floor. They said they could only install more carpet, or I was going to have to find another company to work with. With my heart set on removing the carpet, I hired FCI after discovering this problem with the floor. FCI not only was able to flatten out the floor, but the owner, Brian, also suggested flooring choices that would work best with the building's requirements and would actually be less expensive than my original choice. He actually helped me save money on my project and stay under my budget! They installed a luxury vinyl plank floor that has the look of hardwood in the bedroom and living room. For the bathroom they installed a ceramic tile that looks like an elegant white marble. Everything turned out beautifully, I could not be happier with the result! Also, a big thank you to Chuck who went above and beyond to address any and all concerns I had throughout the project. Any issues that came up he would immediately work to resolve them as quickly as possible. I was extremely impressed with his professionalism and knowledge. Thank you for everything, Chuck and Brian! You made a beautiful home for my parents.

Zahara

5

2026-08-09T05:34:10.978Z • Google

I had an excellent experience working with Brian P. and his team. Brian was transparent throughout the sales process, never pushy, and provided clear guidance on flooring options and pricing. The cost was reasonable, and his project manager, Charles G., was equally professional. The installation team arrived on time, completed the work within a couple of days, and kept me informed at every stage. They also coordinated smoothly with Building Management to ensure all paperwork was handled properly. Overall, outstanding service from start to finish.

CJ K

5

2026-07-18T05:34:07.483Z • Google

We are very happy with our new flooring! Brian and Chuck were very knowledgeable and helpful throughout the entire process. We had the tile in our kitchen removed and they were able to feather in new wood flooring to flow seamlessly into the rest of our wood floors. The color matches perfectly. They also did some repair work in the hallway. Would highly recommend.

Marie LaBerge

5

2026-06-12T05:34:10.666Z • Google

FCI did a great job. We needed to install new carpeting on our stairs, and the walls had recently been repainted. So, we wanted a different style of carpeting. They came out with a number of samples, and offered suggestions. We settled on one of the samples, received a quote and soon after they scheduled the delivery. Their guy came on time, worked quickly, didn't leave a mess and the carpet looks really nice.

William Dunn

5

2026-06-04T05:34:11.269Z • Google

We had a great experience with Floor Coverings International from start to finish. The personal consultation with the owner, Brian made the process easy and stress free. He took the time to answer our questions, explain our options and help us find the right runner for the stairs in our duplex condo. The installation went smoothly and the crew was professional and the finished product looks fantastic. We’re very happy with the quality of the work and how everything turned out. Overall, it was an easy and enjoyable experience, and we would absolutely work with them again in the future. Highly recommend!

Danielle Moore

5

2026-05-30T05:34:09.774Z • Google

The flooring that we chose for my studio and bedroom were installed beautifully. We are very happy with the quality, and the installers were very professional and did a wonderful job with installation. The whole staff were friendly and even after installation came to check up and make sure everything was done correctly.

ellen chappe

5

2026-05-21T05:34:09.711Z • Google

Probably the biggest mistake we made about this flooring was to postpone it as long as we did. We have this very large Victorian in Lincoln Park that we started to restore from scratch FIFTY years ago and when it came to the second floor flooring we thought "No more! Too tired! No one will see it." But the second floor had seriously ugly and very squeaky porch flooring and FCI gave an unbeatable proposal and truly Frad Astaire and Ginger Rogers could glide across it. Whatever magic they did, the floor is totally silent, smooth, gloriously beautiful. Expensive? Not really. The floor will be a focal point to sell the place (unless some idiot opts to tear it down)

David Edelberg

1

2026-04-26T05:34:09.529Z • Yelp

I am writing this to warn other homeowners about the "standard procedures" of FCI Chicago North Side. We paid over $14,000 for a professional installation, but we have been left with a failing floor and an owner who uses "warranty offers" to avoid fixing his own team's gross negligence. 1- The "Standard Procedure" Trap The owner, Brian, will claim he is "ready to resolve" the issue, but don't be fooled. His "remediation plan" is a cheap "spot repair" that ignores the systemic subfloor failure documented by an independent inspector. The inspection report--which the owner himself initiated--confirmed the subfloor is outside of manufacturer flatness tolerances and should have been leveled before a single plank was laid. Instead of honoring the contract, Brian is trying to force a "patch job" that is technically impossible for a click-lock floating floor without compromising the locking mechanisms of the surrounding area. 2-The "Extra-Cushiony" Gaslighting When the floor first began moving and crackling, the owner and his Project Manager, Chuck, didn't even bring a straight-edge to measure the floor. Instead, Brian actually wrote us a letter claiming the structural instability was a "feature," calling it an "extra-cushiony step." It was only after we refused to accept this gaslighting and an independent inspector proved the failure that he finally admitted the floor was out of tolerance. 3- Why "Access" is the New Excuse The owner claims he is being denied access. This is a blatant attempt to flip the narrative. We have welcomed a wall-to-wall assessment to ensure the floor finally meets the 1/8-inch manufacturer requirement we paid for. The owner has refused this. He only wants access to perform "localized" patches that would leave our $14,000 investment non-compliant and likely void our long-term warranty. 4- Unprofessional Negligence: * Technical Failure: The crew installed the planks tight against all four walls with zero expansion space. * Zero Preparation: Subcontractors arrived with no knowledge of the scope of work and didn't even know a vapor barrier was required (even though we paid for it). * Scheduling Over Quality: They attempted to install over a wet slab only 24 hours after abatement. ***Final Verdict:*** FCI Chicago North Side skips the most important steps (leveling and moisture protection), tries to talk you out of noticed defects, and then offers "minimal repairs" once they are caught by an inspector. They prioritize their profit margins over industry standards and contractual honesty. If you want a floor that actually lasts, do not trust this company.

Kazumi M.

5

2026-04-26T05:34:09.529Z • Google

Great experience with Brian and Chuck at FCI. High quality work at a great price. Highly recommended!!!

Fotis Asimakopoulos

5

2026-04-23T05:34:09.21Z • Yelp

FCI and Brian were amazing from start to finish. We had a big flooring project on a tight budget and Brian & his team were always quick to respond, good at communicating throughout the whole process including details like what to expect, etc. Fair pricing too and always on time during installation. Very happy and highly recommend!! KCH

Il M.