South Idaho, ID Reviews

1

2025-06-21T05:34:10.944Z • Yelp

We started our flooring project with Rocky on Nov. 20th and 7 months later we still have not had closure to it. There have been numerous issues; wrong floor stair nosing ordered, the floor nosing didn't match the floor planks, not enough flooring ordered. The biggest issue is that the floor nosing was faulty and Rocky acknowledged and that it was and is a trip hazard. The flooring pops, cracks and makes tons of noise when walking on the stairs. He told us he has never seen the product do this before and said it was not right. Rocky made a video to send into the flooring manufacture. Then he said, "he would make sure we were 100% happy with the outcome no matter what he had to do for that to happen." Well, after one month we had not heard a single thing for him. I texted, left voicemails, emailed and everything was not responded to. It was like we no longer even existed. Finally, I called him on a number that he didn't recognize and he answered the call. I unloaded on his lack of communication and total avoidance of my messages. He said he would make this right even though he claimed "he was 1000% upside down on our project." He said that new floor nosing was on the way and he would be in contact. Again, another month passed, we heard noting from him. I have called, emailed, texted and I even went to the shop to visit with him in person. Nothing!! Rocky is not a man of his word. He talks like he wants the customer to be completely happy, but when the project doesn't work out like its suppose to, he avoids communication and lacks integrity. I would highly discourage anyone from using this company. There are other flooring companies to trust!!

Ryan S.

1

2024-10-21T05:34:12.148Z • Facebook

cause they font get back with you when there it a problem and a defective carpet. no phone call or nothing. you have to keep bugging them. it's been going on three months and still nothing. Rockey keeps changing his story on anything that has happen. don't know why but does. not happy at all

Mary Le Mense-Andrews

5

2024-06-14T05:34:14.78Z • Yelp

The best of the best. Rocky is very knowledgeable about flooring. The customer service was great from start to finish.

Momma B.

5

2024-02-23T21:44:05.539Z • Google

Very knowledgeable, friendly, reasonable priced, great work. I would definitely recommend Floor Coverings International to all of my friends and family.

Savahna Freeman

5

2024-02-23T21:44:03.165Z • Google

Exceptional service, Rocky redid our flooring quickly and professionally, he had many samples to choose from and we found the perfect flooring for our home. We are so happy with our floors and will continue to use Floor Coverings International for all our flooring needs.

Tiffany Ray Shepherd

5

2024-02-23T21:44:00.727Z • Google

The owner Rocky takes very good care of his customers and has very fair prices. I had vinyl wood flooring put in my house and not only was it affordable but they did an excellent job. My house looks beautiful. It only took them two days to rip out the old carpet and put in new flooring. It was painless and the installers were so kind and professional. I would recommend them to anyone wanting to install new flooring in their home. I was very pleased with their work.

Jennifer Rast

5

2024-02-23T21:43:58.427Z • Google

red mammaoth

5

2024-02-23T21:43:58.412Z • Google

Casey Pearson

5

2024-02-23T21:43:58.406Z • Google

Very friendly and knowledgeable about anything to do with flooring. I recommend them to anybody in need of a good flooring company

kris armstrong

5

2024-02-23T21:43:58.403Z • Google

Very friendly & knowledgeable in all things flooring. Rocky always goes above & beyond to educate customers & get them what they need. I would highly recommend FCI.

Cinthya Espinoza