Winter Garden FL (Orlando) Reviews

5

2025-09-04T05:34:15.411Z • Google

Kent is the best in the business, and we’ve had him take care of 4 homes for us. We wouldn’t look anywhere else. Wilson his installer is equally as amazing.

Beth Connolly

5

2025-09-03T05:34:10.426Z • Google

We have been working with FCI Winter Garden for 18m now. We own a handyman company that does not do flooring, but because we get asked about it constantly, it was very important to locate and vet a QUALITY flooring company, which FCI WG has been for us. We have referred them probably a dozen times, from times we had friends who thought they wanted to DIY but wanted a second opinion, to clients with flooded homes who needed full-house flooring, to people who wanted to price out floor options for the future to determine if they wanted to remodel or sell the home. Every time, Mario has handled with compassion and knowledge. The way FCI operates, they bring the samples to you IN your home so you can see how the flooring looks next to their furniture or with their particular lighting features. Some of these in-home consults inevitably turn into a type of therapy session or pep rally of sorts, and Mario has been so gracious with each of the contacts I entrust to him. He and I talk so often that I refer to him as my co-worker because that’s the way I feel — even though we work at totally different companies. At the price point re-floors can be at these days, you really should trust that the person has in YOUR best interests at heart, and I believe Mario absolutely does.

Heather H

5

2025-08-27T05:34:10.191Z • Google

good communication with Company, Customer responsive. Price is at higherend.

Moloy Banerji

5

2025-08-12T05:34:09.45Z • Google

I can't recommend Floor Coverings International enough! I found them through a Facebook recommendation from someone else in my community, which already says a lot about them if others are recommending them. Then, our experience was great. I immediately received texts from Mario, who had photos at the ready to show me the types of work they could do on our stairs and in our bedrooms. I asked so many questions and he answered them all patiently and with expert knowledge. He treated us like we mattered and were important to him. We went with FCI partly because of how un-sales-y he was... he guided us and walked alongside us. We couldn't be happier with our experience with him or with our result. The flooring came quickly, and the install was scheduled super fast--a lot sooner than I expected. So soon, in fact, that we weren't really ready with our clean-out, but they worked around us professionally and efficiently. One of my kiddos has pretty severe anxiety surrounding change, and they were kind and patient with him while still doing a quick and efficient job. A rarity! Madson, our installer, was kind, quick, professional, and respectful. We truly liked him as a person and were equally impressed with his work ethic and attention to detail. Did I mention how quickly he worked?! I remarked to him that he was fast but still precise and thorough, and he laughed about how many years of experience it took to get that way. Truly a gem. There was a hiccup with communication about a "look" we wanted on the stairs at one point, and, not surprisingly, Mario JUMPED in and immediately found a solution that involved a specialty vendor and STILL got finished ahead of schedule. Can't ask for more than that! FCI took out carpet and did our stairs and three bedrooms/closets with beautiful Mohawk laminate and we're in love with our new floors. Thanks to the team!

Dayna Maeder

5

2025-08-12T05:34:09.448Z • Google

We are very pleased with the service we received and the carpet was professionally installed.

Maria Preston

5

2025-08-12T05:34:09.443Z • Google

Great flooring company. Wry prompt and professional. Thanks for making our 30+ year old home look new again!

Bill Smith

5

2025-08-10T05:34:15.681Z • Google

Team did an amazing job, start to finish. Mario is throughly knowledgeable and explained the process and options, to empower us to select the right products for our needs. We felt like we were in good hands, if an issue happens, we can rely on them to do right. Also, Mario helped provide us all the information of what to do to prepare and ensure the house was ready for the day of install. Install week, we had tropical depression creating nonstop rain, which you don’t want when they’re carpet outside. Mario was on top of communication and squeezed in reschedule for a possible sunnier day. Helped us arrange a “plan b” weather scenario for install which we ended up not needing, as the sun came back full force that day. Excellent customer service, across the board, from sales to install. Extreme heat outside, while cutoff the carpet, so don’t forget to take care of your install team, keep them hydrated. Install team completed 3 bedrooms, separate closet, and loft area, all within a day. Nevertheless, they still upheld care in working around & handling our furniture and attention to detail in their profession. After install they even vacuumed a few times. For the heck of it, after they left, we did too with our strong vacuum just to see, but barely any dust or carpet shavings remained - they left it well cleaned. It’s been a month since install and we’ve had zero issues and thoroughly happy with it. We are handy and some things you can do yourself, and others are best left to the professionals, to do, what they do best. If you’re looking for someone to do a solid job with a fair price, they are your people. Worth every penny. Would use their services again.

Jaimie Plokhaar

5

2025-08-09T05:34:19.818Z • Google

We were very pleased with the experience we had with Mario and Floor Coverings International. He sent Jenner and his crew to our home and they were so professional, efficient and kind throughout the entire process. We recommend them highly. It was a much better experience than we were expecting and would use them again

Suzy Seamon

5

2025-08-08T05:34:11.724Z • Google

Thank you Mario. We love our new Coretec flooring.

Sue Weir

5

2025-07-31T05:34:13.345Z • Google

Kevin did an amazing job along with his office and install teams. I am happy with the final product!

Joe R