West Santa Clara County, CA Reviews

5

2025-11-11T05:34:12.793Z • Google

The team here was easy to communicate with, hard working, and produced a great install of the flooring I had purchased. We were happy with the outcome.

Brian Nordby

5

2025-11-08T05:34:14.569Z • Google

Very pleased with Floor Coverings International. We had the floors replaced throughout our home and it was all done in a timely manner with excellent attention to detail. Philip was our main point of contact who was very communicative and knowledgeable. The installation crew were very pleasant and hard working. Highly recommend this company.

Louise Buckley

1

2025-11-06T05:34:15.383Z • Yelp

I feel that I owe other home owners to provide a overview of what my family and I experienced with Floor Coverings International of West Santa Clara and our home in San Carlos. Our experience started with Phillip to replace the existing flooring in our home due to a flood. The initial issue came once we signed the contract and paid the 50% deposit, unexpectedly the flooring we were told we were getting was out of stock and would take weeks to order so we went with a backup option. From there, issues we were told that would not be a problem, such as replacement in the master closet, which we came up with a solution for, to underbidding the work and saying there was more than he/they expected became a constant trend. After the floor was installed, our walls had a fair amount of damage from the demo of the prior floor which we ended up paying the majority of the cost for while FCI chipped in. We had a large bump in the middle of our kitchen that stemmed from incorrect prep work and also a board that had no nails in it which was replaced. We had railing that were bent and incorrectly installed that had to be fixed and eventually were. We had stairs that were cracking at the joints and that needed to be fixed and eventually were. We still to this day, per the photos below, missing stair covers and uneven installation in areas. Also, our stairs creek on three of them which we did not have an issue with before. After this most horrific and lengthy experience with FCI, I would strongly consider other options that might be out there for you and your family.

Jacob B.

1

2025-11-06T05:34:15.381Z • Google

I feel that I owe other home owners to provide a overview of what my family and I experienced with Floor Coverings International of West Santa Clara and our home in San Carlos. Our experience started with Phillip to replace the existing flooring in our home due to a flood. The initial issue came once we signed the contract and paid the 50% deposit, unexpectedly the flooring we were told we were getting was out of stock and would take weeks to order so we went with a backup option. From there, issues we were told that would not be a problem, such as replacement in the master closet, which we came up with a solution for, to underbidding the work and saying there was more than he/they expected became a constant trend. After the floor was installed, our walls had a fair amount of damage from the demo of the prior floor which we ended up paying the majority of the cost for while FCI chipped in. We had a large bump in the middle of our kitchen that stemmed from incorrect prep work and also a board that had no nails in it which was replaced. We had railing that were bent and incorrectly installed that had to be fixed and eventually were. We had stairs that were cracking at the joints and that needed to be fixed and eventually were. We still to this day, per the photos below, missing stair covers and uneven installation in areas. Also, our stairs creek on three of them which we did not have an issue with before. After this most horrific and lengthy experience with FCI, I would strongly consider other options that might be out there for you and your family.

Jacob Becher

5

2025-09-23T05:34:16.901Z • Google

Great overall experience. Highly recommend!

Shruti Mittal

5

2025-09-23T05:34:16.899Z • Google

Excellent experience. The owner and their installation manager came out to show us the samples. The product was delivered on time. They performed the installation and coordinated well with our contractor. The installation went seamlessly and we are very pleased with the carpet, their price and the service.

Ravi Oswal

5

2025-09-21T05:34:09.344Z • Google

We loved working with this company. They were friendly, professional and patient with us while we choose the flooring. The workers who came were very professional and kind. They worked very hard and exceeded my expectations. They almost felt like family near the end. Thank you so much our home is beautiful

brittany bauer

5

2025-09-14T05:34:12.597Z • Google

Parth Vadher

5

2025-09-14T05:34:12.596Z • Google

We recently upgraded our home with flooring Santa Clara services from Floor Coverings International. The process was smooth from start to finish, and the new floors look amazing. Great value for money

Brandon Gong

5

2025-09-14T05:34:12.596Z • Google

Floor Coverings International is hands down the most professional flooring company in San Jose. They explained every step of the process, delivered on time, and the final finish was outstanding. I would gladly recommend them to anyone in the area

Soumya Trivedi