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Average Rating

4.89

49448 Reviews

5 Stars

41448 Reviews

4 Stars

787 Reviews

3 Stars

183 Reviews

2 Stars

167 Reviews

1 Star

710 Reviews

Real customers. Real reviews.

In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.

49448 Reviews

  • 5

    2026-06-23T05:34:10.269Z Google

    I recently had carpet installed by this company and could not be happier with the experience. Communication was excellent throughout the process, and they made everything simple and stress-free. The installers did an outstanding job. The finished product looks amazing. If you're looking for a company that provides quality work, great customer service, and a seamless installation experience, I highly recommend them. I would absolutely use them again in the future!

    Sara Davis
  • 5

    2026-06-23T05:34:10.269Z Google

    Floor Coverings International repaired our floors after a leak and water damage and did an excellent job. They were professional, courteous, and were able to meet our requested timeline. We have also used them for stairway runners in the past and the work is always fantastic. Highly recommend Jason and his team!

    Alex Markel
  • 5

    2026-06-23T05:34:10.269Z Google

    Great experience from start to finish. The team installed new flooring in both our first floor and third floor bathrooms, and the entire project was completed in just a few hours. The installation was professional, efficient, and the finished product looks fantastic. I am extremely happy with the results and would not hesitate to use their services again in the future. Highly recommend.

    Charlie Snelling
  • 5

    2026-06-23T05:34:10.269Z Google

    Highly rated for a reason! FCL was a great company to work with during our recent flooring replacement. I was able to schedule an in-home consultation easily online and for the next day, and as soon as I scheduled it, Michael was in touch asking about color preferences and needs in order to arrange samples that would be relevant to us. John, the design consultant, was personable and knowledgeable. He explained why we were having the issues with our existing flooring and knew the solution that would work for us. He also explained the replacement process clearly and was spot on with his initial ideas about cost after finalizing the proposal options, making us feel much better about meeting our budget. As soon as we made our choices, the turnaround time was extremely quick, and the installation team was hardworking, professional, and accommodating. We were kept informed throughout the process and received several check-ins to ensure we were satisfied. Our floors have never looked better! This is the way to do business. Other companies, no matter the industry, would do well to take a page from FCL’s book on stellar customer service and a job well done!

    Melissa Newcomer
  • 5

    2026-06-23T05:34:10.269Z Google

    Your sales rep was very informative , very polite and he knew what he was talking about. You're installers, we're on time.They were very nice , very friendly and definitely knew how to play carpet. I would recommend your company to anyone.The carpet's beautiful. Have a blessed day.

    Mary Baker
  • 5

    2026-06-23T05:34:10.269Z Google

    Sam Fong was great. Measured our floors and brought the samples to us. He was very patient as i have a hard time making decisions 😉 we love our carpet. His installers were Awesome. They did a great job! Great experience from beginning to end.

    jay Shircliff
  • 5

    2026-06-23T05:34:10.269Z Google

    End result turned out really nice. I would recommend to others if you want a great outcome and professional company.

    Teresa Sablich
  • 5

    2026-06-23T05:34:10.269Z Google

    If I could give someone 10 STARS, Devin Hedgepeth would be that person. Prior to taking over FCI-The Woodlands, Devin was a former Division I athlete, worked several years with ExxonMobil, received his MBA from Stanford and joined the world class consulting firm Bain & Company. Devin has been trained by the best and has consistently achieved at the highest levels. When you work with him on your flooring needs, you will see that he brings this same level of exceptional performance and professionalism to you. If you value Dependability, Responsiveness, Good Communication, Collaboration, Consistency, Quality and most of all Trustworthiness, I strongly encourage you to reach out to Devin for your flooring needs. Not only will you have beautiful floors but you will enjoy an exceptional experience!

    Tim Trawick
  • 5

    2026-06-23T05:34:10.269Z Google

    We had a fantastic experience with our new hardwood floors! The team was very professional from start to finish and took the time to help us pick the perfect color. We are absolutely thrilled to with how everything turned out. Highly recommend !

    Amy Howard
  • 5

    2026-06-23T05:34:10.269Z Google

    We had a not-so-great experience that turned into a great one. When we first contacted this company, somebody came out to our house to talk us through all the options. We told them what we were looking for and they said that it would all be do-able and they gave us a quote. We accepted the offer and we were told that the quote actually was incorrect as it didnt factor in having to do the stairs as well. But since we had been quoted, they honored what their employee has told us. There were also other items that had not been explained to us that we had assumed came with the flooring replacement (this was our first time re-flooring) such as leveling and quarter round replacement. Fast forward to the installation, when the floors were installed, we were disappointed in the quality. The quarter rounds were not secure and the flooring had gapping. We decided to just bite the bullet and not let the company know our disappointment at that time. A few months later, a lot of the flooring was now coming up. This was when we contacted Paul and he came to take a look at it. He agreed it was in need of a fix, and he apologized for the workmanship. They decided to level the floor with concrete and then place new flooring down, even giving us the option to pick a new color. Along with fixing all the problems with the quarter rounds and the stairs. There was another miscommunication at this point as we were not told we had to move all the large items off the floor before installation. (We didn't have to for the first go around). But Byron and his partner graciously moved all the items for us and leveled/put in the new flooring/fixed everything on the same day. The floor is amazing now and exactly how we wanted it. I work in the automotive business and I know there are mistakes that are made on occasion, but we always find the best way to fix it. I found this company is the same way and I couldn't be happier with the results! Edit: I should add that we were told that the worker who quoted us and performed the first job no longer work at the company.

    Alex Erickson
  • 5

    2026-06-23T05:34:10.269Z Google

    The floors were amazing! It made my house feel brand new again! I was pressed with how quickly the process went start to finish.

    Danielle Schow
  • 5

    2026-06-23T05:34:10.269Z Google

    Dereck and his team were amazing to work with! They replaced the carpets in our new home, and we’re so happy with how it came out. They paid amazing attention to detail but also got the job done quickly. I genuinely have nothing but positive things to say about our experience. Would definitely recommend!

    Betsy Shepley
  • 5

    2026-06-23T05:34:10.268Z Google

    I usually don’t do google reviews but I couldn’t help myself with this one. Absolute incredible work and very impressed. Rob, the owner was really professional and had our absolute best interest at heart throughout the whole process. Very quick to get on the schedule and our entire floor in our 2000 sq ft home was completed in one day and the work his crew did was incredible. We love our new floors and cannot recommend Floor Coverings International enough!

    Maggee Hobson
  • 5

    2026-06-23T05:34:10.268Z Google

    My floors look amazing! From beginning to end the process was so easy. I would recommend this company 100%.

    Jennifer Hagens
  • 5

    2026-06-23T05:34:10.268Z Google

    I recently had Floor Coverings International install LVP in my basement after a flood event, and I couldn't be happier with the results. From the initial consultation through installation, the entire team was professional, knowledgeable, and easy to work with. They took the time to explain my options, answered all of my questions, and helped me select a flooring solution that fit both my needs and budget. The installation crew was punctual, courteous, and paid close attention to detail. They kept the work area clean and completed the project on schedule. The finished basement looks fantastic, and the quality of the workmanship exceeded my expectations. It's clear they take pride in their work and care about customer satisfaction. I would highly recommend Floor Coverings International to anyone looking for quality flooring and outstanding service. Thank you to the entire team for a job well done!

    Edward Chaisson
  • 5

    2026-06-23T05:34:10.268Z Google

    Bo, Francisco and team were incredible to work with start to finish for our hardwood and carpet installation project. From choosing appropriate flooring within our budget to the care the team took during installation and the courtesy they showed us throughout the process. We are THRILLED with the finished product and would highly recommend them.

    Christina Lingelbach
  • 5

    2026-06-23T05:34:10.268Z Google

    ​This is not your average flooring company—they are a massive cut above the rest. ​We live in a 1970s home where every single room was a different height and had a different covering, ranging from old carpeting to multiple layers of linoleum. It was a daunting project that I didn’t want to touch, but the team at Floor Coverings International came in and truly sold the dream. ​Literally the same week I signed, contractors were in my home working harder than anyone I've ever seen. They transformed our 1,300 sq. ft. home in just three days—from tear-down to finishing work and cleanup. That included hauling out all the old flooring, moving appliances and toilets, leveling the subfloors to a uniform surface, and installing a beautiful oak luxury vinyl tile that runs seamlessly from room to room. No more awkward step-ups, kick plates, or transition strips—just gorgeous flooring. ​I initially got quotes from four different companies and had actually chosen Carpet One first. But after my salesperson was let go and they completely lost my paperwork, I was sweating bullets because we are remodeling to sell and on a tight timeline. Dan at Floor Coverings International stepped in and saved the day. He and his contractors are incredibly hardworking and absolute masters of their craft. I cannot recommend them enough!

    Kat Chen
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