Waukesha, WI Reviews

1

2026-02-15T05:34:11.949Z • Google

Very poor communication

Muriel Wickman

5

2026-02-13T05:34:11.585Z • Google

Melissa was AMAZING to work with. She had the perfect options and suggestions that were within our budget. Installation was seamless and we wouldn't hesitate to work with Melissa and her team again!

Jennifer Nelson

5

2026-02-05T05:34:08.053Z • Google

What a great experience from start to finish. Dann, my salesperson was easy to work with & caught all the little details that I didn’t know to ask about (like new corner round) & probably would not have liked at the end of the project if it wasn’t addressed. Abby did a marvelous job of keeping me informed about who, why & when various people would be coming to my home & sent me a detailed email with all of the details after we scheduled everything. Justin & Gema called when they were on their way and installed my floors beautifully. They were accommodating with special requests, like ‘can I vacuum out the dryer vent since you’ve got it pulled out’. The thing that really sets Floor Coverings International apart is the lack of surprises & major bumps in the road that I’ve experience with other home services contractors. They are customer oriented in every department, not just when the salesperson is trying to get me to buy. I felt like a valued customer in every single interaction….and my new floors are beautiful.

Tana Bembenek

5

2026-02-03T06:12:34.048Z • Google

Working with Melissa was just a great experience for us. She was on top of every detail, and eased all of our concerns since this was a large, difficult, insurance job. We met and worked with Matt, the owner, and he was great. They helped us pick out the perfect floor. Glenn, our installer was a perfectionist, and anything I pointed out, he eased my concerns and made it right. I am so grateful that we ended up working with FCI in Waukesha after our kitchen flood caused tens of thousands in flooring damage to our home. They were a silver lining in our story.

thekustomguy

5

2026-01-07T05:34:09.422Z • Google

Jess Huinker

5

2026-01-07T05:34:09.421Z • Google

Garry Plate

5

2026-01-03T05:34:11.525Z • Google

Perfect service - and end result! Love their work.

Christina Dahms

5

2026-01-01T05:34:21.349Z • Google

We have used for our Floor Coverings International for all of our carpeting needs. Thoroughly professional from start to finish. Absolutely loved their installers!

Beth Dobrzynski

0

2025-12-17T05:34:11.229Z • Facebook

We have had a horrible experience with this flooring company - specifically Dan. We hired him to do 3 rooms in our home, prior to us moving into the home with our small children. We were guaranteed by both the office and Dan the work would be completed by 12/1. As of today, nothing has been started. Dan would consistently go back on his word, often changing his story of why work had not been started yet, or information he needed. We would provide the requested information, and weeks later he would say he hadn’t started because the same information that had already been provided, was needed. He would take weeks to respond to phone calls and text messages. We finally got a reply when I had to call several locations. This is our first home. We were SO excited to have our rooms ready for our little ones to run around and play in. Instead, their toys, our beds, everything has remained in boxes waiting for the promised work to be completed. I would not recommend this company under any conditions. The dishonesty, lack of communication, and very questionable work ethic leave much to be desired. We will be taking our business elsewhere.

Anna Wyman

1

2025-12-16T05:34:20.683Z • Google

We have had a horrible experience with this flooring company - specifically Dan. We hired him to do 3 rooms in our home, prior to us moving into the home with our small children. We were guaranteed by both the office and Dan the work would be completed by 12/1. As of today, nothing has been started. Dan would consistently go back on his word, often changing his story of why work had not been started yet, or information he needed. We would provide the requested information, and weeks later he would say he hadn’t started because the same information that had already been provided, was needed. He would take weeks to respond to phone calls and text messages. We finally got a reply when I had to call several locations. This is our first home. We were SO excited to have our rooms ready for our little ones to run around and play in. Instead, their toys, our beds, everything has remained in boxes waiting for the promised work to be completed. I would not recommend this company under any conditions. The dishonesty, lack of communication, and very questionable work ethic leave much to be desired. We will be taking our business elsewhere.

Anna Wyman