Vermont Reviews

1

2025-10-10T05:34:14.58Z • Google

I stopped in at the showroom on a Friday and Ute, the showroom manager, was great - spending time with me and letting me take some samples home. We made an appt for Monday morning for Kyle to come to our home and take measurements. Kyle came on time and was very nice, giving us a rough ballpark of cost, and said he would email me an estimate based on the carpet we had picked out. On Tuesday, my husband and I stopped in the showroom to take a look at more samples of the same product line just in case there was something he liked better. We determined we liked what we picked, and asked Ute what the next steps were. She seemed surprised we hadn’t received an estimate yet, and said she would have Kyle send us the estimate and at that time we could place the order. On Thursday I called the showroom and told Ute I still hadn’t received an estimate. She assured me I would have one by end of day Friday. That didn’t happen. We went to another local vendor, someone came out, measured, got a written estimate, and placed an order, all within 3 days. Still nothing from Floor Coverings International. Biggest kicker was today I returned the carpet sample I still had and handed it to Kyle, who showed no recognition of me at all, even when he asked my name so he could mark it returned. Wow. This may have been a small job this time, but I have a lot of flooring to replace in this house. “Big mistake. Huge.” (As the line goes in Pretty Woman).

Eileen Winrock

5

2025-10-03T05:34:12.253Z • Google

Tyler And team did a very professional install of vinyl plank flooring in a bathroom plus carpet in two bedrooms, a hallway and stairs. They paid close attention to detail and prided themselves on having happy customers. They even binded the edges of the stair risers. They were very pleasant to have around and did a thorough cleanup job. I would hire them again in a heartbeat.

David Parmelee

5

2025-08-25T05:34:18.407Z • Google

Josh did an amazing job on our kitchen backsplash. Showed up on time and made it shine! Our job had 2 parts. Carpet install and backsplash. The carpet guys were also amazing. Mike and Draven showed up on time every time, moved around heavy furniture and did a perfect install. They were fun to have around and cleaned up all the old carpet and remnants too. A great team! All for a fair price. I highly recommend this company for their commitment to getting it done properly.

Steven Kopstein

5

2025-08-22T05:34:11.628Z • Google

Thank you to the team at FCI Vermont. Very happy with the carpet and the services. Super communicative and polite install team.

Erin Regan

5

2025-08-21T05:34:10.159Z • Google

Chris and Colby did a fantastic job replacing our carpets with beautiful hardwood. They were professional, kind and installed everything with precision and care.

Heidi Little

1

2025-08-12T05:34:09.45Z • Google

I purchased 3 room of carpet installed. Bedroom number 1 was measured wrong and had to be cut and seamed. The color appears different on each side of the seam due to the orientation of the fibers being in a different direction and refrain ring light differently. Because I had new furniture being delivered and did not want to have to move new furniture and risk damage I elected not to have the carpet reordered and replaced. I was compensated $200?which I thought was a very small compensation for carpet I will have for a long time. All bedrooms look sloppy at the threshold with the padding not being run up far enough to the threshold leaving a bump 1 inches into the doorway. Carpet is jagged over the tack strip looking sloppy. The threshold in adjacent bedrooms do not line up level with each other making the workmanship look sloppy. I have contacted Kyle twice in the last 4 months about the unsightly thresholds and was assured Tyler would come looks at the areas. This has never happened. Lastly the carpet despite being 6 months old is already showing matting. 2 of the bedrooms are not occupied. We are a 2 person household who enters the third bedroom twice a day. It should not be matting. I feel the quality of the carpet was misrepresented. I feel the price was expensive for what we got and I am quite disappointed in the workmanship and customer service. I was contacted by the installer (Tyler) twice after submitting this review. Just to be clear Tyler has the utmost integrity and great customer service skills. Although I personally spoke with Kyle Santor about these issues he never followed though and brough my issue to Tyler as he promised me he would. Tyler has offered to do anything he can to rectify the situation including buying a new carpet and installing it for us for free. This is what integrity looks like! Kyle on the other hand has never address this review with me nor offered to make things right. Although I will no longer give International Floor Covering my business I would highly recommend Tyler as a skilled craft person with excellent customer service skills and integrity.

Randi Sanville

5

2025-08-11T05:34:20.614Z • Google

Professional customer service in the store and the install tech was top notch. Draven did the install at my home and was professional and intentional with his workmanship. Competitive prices as well. Highly recommend.

Lisa Sanchez

5

2025-07-26T05:34:12.624Z • Google

Rachell Hergenrother

5

2025-07-12T05:34:16.633Z • Google

Great job and easy to work with. Third time we worked with Floor Coverings International and would certainly recommend them.

Erick Barbic

5

2025-07-09T05:34:11.489Z • Google

Frank was fantastic. Showed up as expected and worked quickly!!! Thank you Frank!!!

Francine Dunn