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Norfolk, VA Reviews

Average Rating

4.92

37 Reviews

5 Stars

36 Reviews

4 Stars

0 Reviews

3 Stars

0 Reviews

2 Stars

1 Reviews

1 Star

0 Reviews

Real customers. Real reviews.

In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.

37 Reviews

  • 5

    2025-10-20T05:34:22.273Z Google

    Axel and his team did a great job installing hardwood floors in my house. The whole process was extremely quick and I would happily use them again if we were looking to put in more flooring.

    Tom Kilcline
  • 5

    2025-10-10T05:34:14.58Z Google

    Great experience with Axel and his crew. Very professional and friendly. Very knowledgeable and left the place spotless. 10/10 will definitely hire next time!

    Cheyenne Beltran
  • 5

    2025-10-05T05:34:19.056Z Google

    We recently had to replace the carpet at one of our stores, and because corporate requires us to source it through their vendor, we were having difficulty finding someone willing to do the install without also selling us the carpet. I am so glad we came across FCI when we did! Axel and his team did a fantastic job. They arrived right when we were closing and worked through the night. They worked quickly and got the job done right, and I was able to get the whole front of the store back in order in time to open at 8:30 am. His crew was very pleasant and professional, and took great care in helping me move things around from section to section, as well as cleaning up the store and hauling away all the old carpeting when they were done. Axel, from one SBO to another, thank you for your professionalism, your travel, and hard work! It's very much appreciated!

    Elizabeth Varva
  • 5

    2025-09-12T05:34:14.899Z Google

    I found Mr. Axel’s company on Thumbtack, there was a constant line of communication and he answered all of my questions. This is more than a job to him, you can tell he's passionate about what he does.

    Chelshea Richardson
  • 5

    2025-09-12T05:34:14.896Z Google

    Caitlynne Dunleavy
  • 5

    2025-08-02T05:34:16.082Z Google

    Quick install of two different flooring types. Bathroom included removal and reinstall of the toilet. Professional group and worked efficiently.

    James Riordan
  • 5

    2025-07-26T05:34:12.623Z Google

    Finally a contractor that does outstanding work, with high end materials, great communication, and all at fair prices! Highly recommended!!

    Michael Vandervieren
  • 5

    2025-07-25T05:34:11.777Z Google

    Great communication, very thorough, showed up on time and took care of my project in a timely manner. Price was very reasonable and took care of unforseen issue quickly and efficiently.

    Aimee Cartagena
  • 5

    2025-07-12T05:34:16.63Z Google

    Great customer service from the beginning of the project until completion. Axel (the Norfolk, VA franchise owner) personally stopped by the property multiple times per day to ensure installation was running smoothly and on track. Will be using Floor Coverings International in the near future.

    Jeff Clowser
  • 5

    2025-07-09T05:34:11.489Z Google

    Absolutely amazing job on our hardwood floors! We were so disappointed from the last person who attempted to revive them. Everything was amazing from the customer service to the workmanship. Will call them again.

    Jeffrey Price
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