Bloomington-Normal, IL Reviews

Average Rating

4.89

48013 Reviews

5 Stars

45854 Reviews

4 Stars

1003 Reviews

3 Stars

198 Reviews

2 Stars

181 Reviews

1 Star

777 Reviews

Real customers. Real reviews.

In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.

48013 Reviews

  • 5

    2026-04-18T05:37:48.805Z Google

    Fantastic service from these guys, nothing was too much trouble in making sure we made the right choice of carpet. The home based showroom is by far better than stood in a store under different lighting to at home. We're now a couple of months in and it still looks perfect. We'll not look anywhere else next time we need flooring.

    Marcus G
  • 5

    2026-04-18T05:34:10.149Z Facebook

    Brett and his team at Floor Coverings International are top notch! Very knowledgeable and operate with the highest integrity. Highly recommend.

    Anthony Cutting
  • 5

    2026-04-18T05:34:10.149Z Google

    Very easy selection process of high quality flooring for our contractors to install. Professional delivery to our home on time.

    Timothy McCardle
  • 1

    2026-04-18T05:34:10.149Z Google

    Used a different Franchise - but floor installed improperly leading to delamination. Floor paid for was not floor installed - similar in color and design but wear/construction layers were thinner(I paid for higher end flooring but budget materials installed. Corporate refused to honor work guarantee of franchise that went out of business. Spent $14k and now have to replace my entire floor in less than 2 years.

    Dave Baroody
  • 5

    2026-04-18T05:34:10.149Z Google

    Enjoyed working with Floor coverings, they are dedicated to pleasing their client.

    Kevin Jones
  • 5

    2026-04-18T05:34:10.149Z Google

    My experience with FCI is over the top! I could not have asked for a better professional service and experience! Beth was amazing to ensure all of our needs were met with the install of engineered hardwoods. She was so patient and unconditionally was there thru the entire process. Josie, who was lead installer, was great and not only very knowledgeable but took great care of our home from start to finish. A big thank you to the FCI team! Make this your "go to" for flooring.

    Denise Hughes
  • 4

    2026-04-18T05:34:10.149Z Google

    The new carpet looks good. The men installed it quickly. They did scratch and scuff the baseboard in a few places. We can also hear plastic when we step on the spots where the carpet was glued together.

    Bethlea Pieratt
  • 5

    2026-04-18T05:34:10.149Z Google

    Great experience for the original estimate to the install. The install team was very good. Cleaned up after themselves and efficient.

    Kathy Reinkoester
  • 5

    2026-04-18T05:34:10.148Z Google

    They did a great job! They took alot of pride in the work they did did. Would highly recommend.

    frances mcevoy
  • 5

    2026-04-18T05:34:10.148Z Google

    This team is top notch and the whole process was seamless, start to finish. Tracy is a fantastic project manager and Mauricio was excellent at leading the team. They arrived early everyday, worked hard while maintaining the mess, and delivered an exceptional floor. Couldn’t be more impressed.

    Parker Krakowski
  • 5

    2026-04-18T05:34:10.148Z Google

    Spencer at Floor Covering International is excellent to work with. He’s knowledgeable, passionate about what he does, and truly goes above and beyond for his customers. Highly recommend Spencer if you’re looking for quality work and someone who genuinely cares about the outcome.

    Howie
  • 5

    2026-04-18T05:34:10.148Z Google

    Very good experience!! Beautiful flooring choices. Installation was done professionally and a great job!!

    June
  • 1

    2026-04-18T05:34:10.148Z Google

    Floor all spongy ( Laminate ) never offered to level it off for a fee or even ask if I wanted to pay for the extra. Just threw it down and took his quick profit and left. Not sure I would ever use this company again . I can’t comment on his wood install , but his laminate install is terrible unless you catch every single mistake and let him ripped it up and level it .

    W. Delta
  • 5

    2026-04-18T05:34:10.148Z Google

    We had a great experience with Floor Coverings International and would highly recommend them for anyone looking to update the flooring in their home. The team was professional, courteous, and considerate of our home. They made sure we were completely satisfied with the multiple projects they completed throughout our space and they made several trips to inspect progress and quality of work.

    Jeremy Culp
  • 5

    2026-04-18T05:34:10.148Z Google

    If you’re looking for the white glove service, high quality flooring options, excellent customer service, warranties and financing, this is your one stop flooring solution. They even come to you! Highly recommended.

    Dru Kiesel
  • 5

    2026-04-18T05:34:10.148Z Google

    We had a wonderful experience working with Floor Coverings International! Matt was extremely helpful and responsive. Katie made the installation process seamless! The installer was meticulous. The carpet is absolutely beautiful. We are so happy! Highly recommend!!

    Christine Mellusi
  • 5

    2026-04-18T05:34:10.148Z Google

    My bedroom floor looks beautiful; the team was very professional and provided everything needed to make a seamless process. If you are in need to update your floors, do not hesitate to contact Christian and Maribel, you will not be disappointed their work is flawless

    Martha Calandrino
  • 5

    2026-04-18T05:34:10.148Z Google

    Christian was great! Great communication, fair pricing, will definitely use him again!

    Benjamin Howard
  • 5

    2026-04-18T05:34:10.147Z Google

    I recently moved my business. A week and a half before the move I needed to replace carpeting in my new location unexpectedly. Not only did Jen help me find carpet that matched the space and was in stock, but she was able to get an installer quickly and get the carpet installed the day before the furniture went in! It was a great experience and they went above and beyond to deliver in the short timeframe! Before and after photos are attached! Thank you Floor Coverings International!

    Aubrey Montgomery
  • 5

    2026-04-18T05:34:10.147Z Google

    We had such a wonderful experience with FCI! Patrick was so easy to work with and there was a quick turnaround from the time we chose our carpets to installing. The installation process couldn’t have gone smoother. Highly recommend!!

    Kelly Buckley

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