Northeast Orlando, FL Reviews

Average Rating

4.9

51963 Reviews

5 Stars

49651 Reviews

4 Stars

1057 Reviews

3 Stars

214 Reviews

2 Stars

199 Reviews

1 Star

842 Reviews

Real customers. Real reviews.

In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.

51963 Reviews

  • 5

    2026-09-07T05:34:12.77Z Google

    My job wasn’t easy. A lot of hardwood floors in a 200+ year old house. The results are beautiful, and the timing and pricing were excellent. Communication was excellent. Thank you!

    Mike carr
  • 5

    2026-09-07T05:34:12.769Z Google

    My husband was impressed with Joey from the start. He's very knowledgeable and his estimate of what our floor needed was spot on. The installation and all The professionals involved who are excellent. We couldn't be happier with our kitchen flooring and our carpeting. Thanks Joey and the team. 😺

    Diane Laud
  • 5

    2026-09-07T05:34:12.769Z Google

    Best service ever! They put it in place and they finish in no time. Very pleased with the carpet. Great quality and so comfortable

    Linda Spradlin
  • 4

    2026-09-07T05:34:12.768Z Yelp

    I was keen on working with a local-run business to replace our stone tiling with luxury vinyl flooring. I was absolutely clear with FCI that any change orders or deviation from the original quote had to be as limited as possible (less than 5-10%) and only for unforeseen circumstances. So I was not happy when, after demolition, we were asked for an $800 change order (~20% of the original price). A major part was undercutting the fireplace, which had already been discussed and wasn't unforeseen. On my end, I should have ensured it was an explicit line item rather than relying on verbal confirmation. That said, the installers -- Uriel, Danny and Julio -- did a fabulous job despite not being told in advance by the owner that it was a stone tile demolition. It was a tough job. We love our new floors and are happy with the installation, but better communication and transparency would have made this an even better deal!

    Sangeetha ..
  • 2

    2026-09-07T05:34:12.768Z Yelp

    I decided not to move forward with this company after the consultation and quoting process. I was told they work with MSI, but the hardwood in my original quote was from a different supplier. I then went to MSI myself and selected a hardwood with a lower price per square foot, only to receive a higher total quote. When I asked why, I repeatedly did not receive a clear explanation from the person, only that they were different suppliers and that "sometimes it is just how things are priced." I was offered a phone call to "explore" further, but was not given a clear written breakdown of the difference. The proposals themselves also lacked transparency, with no price shown for any line item but essentially one lump sum at the bottom, making it difficult to understand the actual costs or what caused the price change. For a project of this size, transparency in professional work is important to me, and that was lacking here. I'm glad I decided not to go with this company.

    Sunshine H.
  • 5

    2026-09-07T05:34:12.768Z Google

    It was done well, on time and looks great. Thank you.

    Lysle Murphy
  • 5

    2026-09-07T05:34:12.768Z Google

    FCI was wonderful! From the very first impromptu meeting to final installation, everything was perfect. Knowledgeable and friendly leadership, associates, and installers. Excellent product (beautiful, soft). Excellent installation service. Worth every penny! Definitely recommend FCI.... thank you FCI!

    Tom van Oosterom
  • 5

    2026-09-07T05:34:12.768Z Google

    We loved working with Matt! He was so helpful in describing the different floorings for our kitchen, recommending what would look best and work for us. We absolutely love our new floor. The installers, Doug and Jared were very professional and did a fantastic job! I highly recommend this company for your flooring needs!

    Lauren Carmichael
  • 4

    2026-09-07T05:34:12.768Z Google

    Even though the project turned out to be much more difficult than expected and took longer than anticipated the floor turned out very nice. Nick worked hard to get the job done and Jim helped out. Thanks to them for their hard work.

    Kenneth Startzel
  • 5

    2026-09-07T05:34:12.768Z Google

    I recently wrote a review and gave it 4 stars only because the sales rep had not followed up with me after the project was completed. Well as it turns out my sales rep, Luke Beaver, called me the very next day and had not seen my review yet, to see how I liked the carpet installation, which by the way, was fantastic. So I am re-reviewing and giving 5 stars to this company and Luke Beaver for their outstanding work performance and ethical behavior. You can't go wrong with this company.

    Stan Shoemaker
  • 1

    2026-09-07T05:34:12.768Z Google

    This guy is a lying salesman. Never installed a floor in his life. He don't guarantee his work. He just charges people 10k for stairs and tells the customer that he would only give them 1k back for a hack job.

    valdemar resendes
  • 5

    2026-09-07T05:34:12.768Z Google

    The owner Arthur showed up on time and gave me a fair estimate of refurbishing my wooden floors. He promised they would look close to being new again since staining wood is almost impossible to match by yourself. My wooden floors looked damn good after spending two long days of hand sanding, staining, and sealing from his professional Wood Finisher, who is one of the best in Central Florida. I would definitely hire them again for any wood flooring repairs.

    Dan Palencar
  • 5

    2026-09-07T05:34:12.767Z Google

    Very professional and stayed on the timeline

    Mark Hall
  • 5

    2026-09-07T05:34:12.767Z Google

    From start to finish Bryan and his crew were a class act. It takes time to make this kind of decision, and Bryan was really laid back about it, answering all my questions and explaining everything. He worked at getting me what I wanted at a price I could afford. He stopped by every day to check on progress. His crew was respectful, on time every day, didn’t waste any time, cleaned up at the end of every day. If you need flooring, I highly recommend at least giving Floor Coverings Inter’l a shot at earning your business.

    Laurie Velasquez
  • 5

    2026-09-07T05:34:12.767Z Google

    We were extremely happy with FCI! They got us in quickly and the quality of the work was great. We would not only recommend them but we plan on hiring them again for another project.

    kelly engle
  • 5

    2026-09-07T05:34:12.762Z Google

    FCI installed wood flooring in our house back in July, replacing our old, dirty carpet. It’s been about two months now, and we are really happy with the results. My wife and I are both designers, so we have to admit that we are pretty picky about the quality of the work and the materials. But honestly, FCI exceeded our expectations. Joseph was great to work with. He was very patient and never pushy, which we really appreciated (we spent a long time to decide which type of wood to be used). Whenever we had a question or needed something, he was always very quick to respond. Simon was our project manager and came by to check on the progress and quality of the work. He was on vacation for a few days, and Johnnie, the owner, came by during that time. Johnnie knew what was going on with the project and was able to answer our questions and take care of any issues that came up. The installation crew was also very professional and paid a lot of attention to the details. My parents were living with us at the time, so we had a pretty full house while the work was being done. They were able to work around our situation, and we didn’t have to move to a hotel. (we didn’t mind putting up with some dust and sleeping in a dusty room for a couple of nights!) We were definitely picky customers, but the whole experience with FCI was actually very easy and enjoyable. We are very happy with how the floors turned out. Thanks to Joseph, Simon, Johnnie, and the installation team. We highly recommend FCI!

    Z Lu
  • 5

    2026-09-06T05:40:12.471Z Google

    Great to work with and very responsive. The guys took their time and my flooring looks perfect.

    Field Tester
  • 5

    2026-09-06T05:34:14.599Z Yelp

    Floor Coverings International of Northbrook delivered an exceptional experience from start to finish, and we could not be more thrilled with the results! From the very beginning, their team was professional, knowledgeable, and incredibly helpful. The design selection process was thorough and personalized, making it easy for us to find the perfect carpet for our main floor. We ultimately chose a beautiful, moisture-resistant, pet-friendly carpet that was exactly what we needed. Because our original carpet had experienced years of pet-related damage, this project required more than simply installing new flooring. The FCI team went above and beyond by sealing the plywood subfloor to help eliminate any residual odors and provide us with a fresh, clean foundation for our new carpet. We truly appreciated their attention to detail and commitment to doing the job the right way. Communication throughout the entire project was outstanding. We always knew what to expect, and every member of the team was responsive, courteous, and professional. The installation crew was especially impressive. They were friendly, respectful, meticulous, and extremely careful while moving our baby grand piano and heavy heirloom furniture. Their care and professionalism gave us complete confidence that our home and belongings were in excellent hands. The finished carpet is absolutely beautiful, and the quality of the installation exceeded our expectations. Everything looks fantastic, and we are extremely pleased with the entire experience. We would highly recommend Floor Coverings International of Northbrook to anyone looking for beautiful flooring, exceptional workmanship, and truly outstanding customer service. They went above and beyond for us, and we would gladly work with them again!

    Jackie I.
  • 5

    2026-09-06T05:34:14.599Z Google

    Excellent experience and professionalism. We love our new floors, thank you

    Linda Nkongchu
  • 5

    2026-09-06T05:34:14.599Z Google

    This team is absolutely incredible. I got a quote from a larger company for my house, and they quoted me nearly double what Floor Coverings International did. When Austin came out for the quote, he created a completely low-pressure environment and gave me everything I needed to make an informed decision. The entire process was fast, easy, and the quality was incredible. They are truly an amazing family-owned company. Honestly, I find it very difficult to find home improvement companies that genuinely care about their customers rather than just the money, but this company is the most genuine I’ve ever worked with. I couldn’t recommend them enough!

    Elif Beyer
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