Northeast Orlando, FL Reviews

1

2026-05-20T05:34:07.12Z • Google

Be extremely careful dealing with this local branch. After signing a flooring contract, I decided to cancel before any installation had been scheduled and before any materials had been ordered. Instead of handling the situation honestly and professionally, the sales representative immediately began making blatantly misleading claims in an attempt to keep my deposit. I was told I could not cancel because the “3 business days” included the weekend simply because “they work 7 days a week.” That is not how business days are commonly interpreted, and when I began asking direct questions about the contract language, the answers became evasive very quickly. The representative also repeatedly avoided answering a very simple question: had materials actually been ordered or not? Considering the contract specifically ties deductions to actual costs like freight, restocking, and related charges, that question mattered. Instead of giving a straight answer, I got vague responses, pressure tactics, and constant attempts to hide behind “policy.” The most telling part of this entire experience was what happened once corporate became involved. The GM from the Georgia corporate office personally reviewed the situation and contacted the local branch directly. Within ONE HOUR, I suddenly received a callback from the same office that had been refusing my cancellation, now saying the cancellation was accepted and my refund would be issued. Funny how quickly the story changed once someone higher up looked at it. I received my full refund check within five days. That alone should tell future customers everything they need to know about how this local branch was handling the situation before corporate stepped in. Credit to the corporate GM for making it right. Without his involvement, I honestly believe the local branch would have continued trying to stonewall and misrepresent the terms of the agreement in order to keep my money. Read every line of your contract carefully, get everything in writing, and do not blindly accept what this branch tells you if something feels off.

Korey Rylance

5

2026-05-20T05:34:07.102Z • Google

The Floor Coverings International Installation Team were punctual and professional. They worked quickly and answered any questions I had. Truly a great experience.

Jeffery Mayes

5

2026-05-20T05:34:07.102Z • Google

I had a great experience working with Asit and his team. We knew exactly what was going to happen during the project. Once the flooring installation was completed-all materials and debris were removed. The space looked spotless and ready to enjoy immediately.

Catalina Rodriguez

5

2026-05-20T05:34:07.102Z • Google

Working with floor coverings international was such an easy and enjoyable process. The workers that came and installed the flooring were professional, polite, and worked hard and diligently. We love our new hardwood floors!

Hannah Christine

5

2026-05-20T05:34:07.102Z • Google

Evan and his team provided flooring when we finished our basement. They had a wide selection of options to fit our vision and budget, were very attentive to our specific needs, and worked efficiently to complete the project.

Brittany Glover

5

2026-05-20T05:34:07.102Z • Google

I was scrolling and came across Floor Coverings, I had been thinking about flooring for about 5yrs, so when I came across them they contacted me and away we went, got flooring in about a month they came close to the color I was looking for , it looks good 👍🏿 they did a phenomenal job all in a days work. I think the Floor Covering name is Mike he has a gentle sole. I like the work they did I am satisfied with the job, well done. 👍🏿👍🏿

Chianita Harrell

5

2026-05-20T05:34:07.102Z • Google

Floor Coverings International did an amazing job re-applying my mother’s very old carpet after we had to have it lifted for some foundation repair. Another company told us that they couldn’t do it, but Floor Coverings International not only did it, but left it looking better than it did before the foundation work. Excellent customer service and excellent work. Highly recommended.

Bill Stephens

5

2026-05-20T05:34:07.102Z • Google

Service was done quickly and well. Looks great.

Claire Lyons

5

2026-05-20T05:34:07.101Z • Google

Our new carpet is amazing! Amy gave great recommendations on the best product for our basement, taking into account our dogs and their needs as well. They love it! 😆 The carpet is so soft and plush, I Iove walking barefoot on it. And Reggie, our lab, sneaks down to take a nap on it, he never did that before! Many thanks to Amy and Rex for their awesome service. And to the install crew who worked quickly and professionally. They were great!

Shelli Baker

5

2026-05-20T05:34:07.101Z • Google

Guy was great and very helpful. The guys that came did a great job and cleaned everything up after themselves. They were able to work around my crazy schedule. Thanks!

Emily Williams