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In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.
5 2026-04-20T05:38:43.671Z • Google
You can tell a lot about a company by how they stand behind their service. Floor Covering International Mesa did that and beyond. We ordered carpet from another vendor but hired Floor Coverings to do the install. They came out and measured, we ordered the carpet and they did the install. We did ask that there would be no seam. Unfortunately, there was a small seam. After discussing this with Kris, she immediately told us she would correct the problem. She reordered the carpet for the entire room and reinstalled the carpet at no charge! Kris was professional throughout the process and wanted to make sure we were 100% happy with the results. Outstanding service and a great team to work with!
clover lee
5 2026-04-20T05:34:09.228Z • Yelp
They were honest, on time, did an excellent job of installing carpet on our stairs, and had great attitudes! I highly recommend them!
Beth D.
5 2026-04-20T05:34:09.222Z • Yelp
Justin and Robin truly have this business down to a science. From the very beginning, I knew I was in good hands. The convenience of the mobile showroom--paired with Robin's incredibly patient, enthusiastic, and knowledgeable approach--made the entire selection process both easy and enjoyable. Even after our appointment, when I found myself browsing additional LVP options online, Robin remained responsive and was happy to send samples over right away.Installation day brought an unexpected challenge with an uneven subfloor, but Justin handled the situation with clear, consistent communication every step of the way. His straightforward yet personable approach made it easy to trust the process, and I felt confident throughout.The final result speaks for itself--the floors turned out beautifully. During the final walkthrough, I had a couple of minor concerns, and they were addressed promptly and without hesitation. Justin also made a point to remind me that I could reach out anytime if anything came up, which I truly appreciated.I couldn't be happier with my new flooring and am genuinely excited to show it off. I will absolutely be recommending Justin and Robin to friends and family.
J H.
5 2026-04-20T05:34:09.21Z • Google
Excellent experience from start to finish. Brad, Courtney, and Tim were professional, and knowledgable. They were very flexible with our needs. The installers were friendly, respectful of our home, and skilled. Flooring was completed on time, and cleanup was thorough. We look forward to scheduling another project in the future. Highly recommended. Dolores Muehlberger
Mark M.
5 2026-04-20T05:34:09.21Z • Google
Tim and Cortney provided excellent customer service.
Tracie Sweeney
5 2026-04-20T05:34:09.209Z • Google
Excellent experience throughout the whole process. I am very glad we chose Floor Coverings International. Everyone there is very nice and easy to work with. John and Michael in the office were great to work with and and the installers James and Travis did a great job and they genuinely enjoy installing floors. Our dog loves it too. Thank you. Steve
Steve Walker
5 2026-04-20T05:34:09.209Z • Google
I recently had a need to replace some flooring after distcovering a broken water pipe in my home. I contacted Floor Coverings International. Their approach is to "custom fit" the flooring to your exact setting and its surroundings. I liked not having to visit a large showroom where the customer worries about how much of the price is related to the cost of maintaining a sprawling showroom and its utility costs. With FCI, the overhead is not gigantic and the sales personnel provided me with the best value for a given floor covering choice. I highly recommend FCI to others for their flooring needs.
Marv
5 2026-04-20T05:34:09.209Z • Google
I feel so fortunate to have been referred to Katy and Patrick's Floor Coverings Intl. of Bend. I had thought my project would be larger than on how I decided to proceed, as I ultimately only carpeted a stairway, but I was given the close attention and service of a much larger job. I enjoyed the whole process and will go no further than Patrick and Katy with my next home flooring improvement. They are not only very knowledgeable and professional in the flooring business but were fun to deal with. The installers were very good with their attention to detail. I came away with not only a very nice carpeted stairway but with the added benefit of two new friends in Bend. "You never know" when you step into a new environment! Thanks Katy & Patrick.
Phil Olson
5 Liz Edwards2026-04-20T05:34:09.209Z • Google
5 2026-04-20T05:34:09.209Z • Google
We had a great experience with Floor Coverings International of Eastern Iowa from start to finish. The in-home consultation made a big difference. Being able to see flooring options in our own space and lighting helped us feel confident in the decision. Nathan was excellent to work with. He went above and beyond throughout the process, always available to answer questions and talk through ideas. It never felt rushed, and his input was really helpful as we narrowed things down. We ended up choosing Cali Vinyl Longboards Icons, and we couldn’t be happier. The look fits our space perfectly, and the durability gives us confidence it will hold up well over time. Delivery and service were smooth, and everything came together just as we hoped. Overall, a very positive experience and a team I would recommend without hesitation. As you can see, we still have a ways to go in our remodel project, but floors are in and couldn’t be happier!
Kris messner
5 autumn Sullivan2026-04-20T05:34:09.209Z • Google
5 2026-04-20T05:34:09.209Z • Google
FCI did a wonderful job replacing the carpet in 2 of our bedrooms. Everyone was friendly and helpful - we couldn't be happier with the final result!
Hannah Matthew
5 2026-04-20T05:34:09.209Z • Google
We hired Floor Coverings International to replace carpet with luxury vinyl, and the entire experience was great from the initial quote to the final cleanup. The installers were professional, organized, and on time. They took great care with our walls and furniture. There were no hidden fees and no delays.We will definitely use them again in the future.
luisa linton
5 2026-04-20T05:34:09.209Z • Google
Efficient communicative and fair. One of the few contractors that seemed to have a straightforward fluid process from initial call to completion. Thank you for carpeting my entire condo!
Clara Hogan
5 Liz Edwards2026-04-20T05:34:09.209Z • Google
5 2026-04-20T05:34:09.209Z • Google
Great experience. Fast and easy!
Maranda Bolzenius
1 2026-04-20T05:34:09.208Z • Google
So we went through Costco to do our flooring and they are the company Costco uses and we were getting a 15% shop card back for going through them. The good: The vinyl flooring in the master is perfect, absolutely no complaints. We also did carpeting in a few areas and for the most part it’s great. I ended up having to change the color last minute for a couple areas as the original was way too light with the natural lighting we have. That was easy and 6 out of 5 stars for that aspect alone. We were on a time crunch and the team worked hard to get everything done on time as we were moving into a new house. Again, 6 out of 5 stars for the effort they put in. They sent us our shop card pretty quickly afterwards. The not so good: I’m giving them 1 star total as the selection was limited, the salesman who said he would be with us through everything only showed up once when the carpeting color change needed to happen, (he also made me feel under pressure and didn’t have large sample colors and the entire upstairs carpeting I don’t like the color of) the flooring team ended up breaking some of the preexisting laminate we were keeping (said they would fix and never did) we never got a final walkthrough and there are a few areas that already need touch ups and maybe even replacement, and it hasn’t even been 2 months. There are a few seams that are coming apart (where the carpet meets the same carpet), an area in the living room that is coming up, and where carpet meets vinyl (like bedroom door entryways) the carpet isn’t tucked well so it’s uneven. Additionally, there is a spot in our theater room (which we haven’t even furnished yet) that feels like the carpet was melted together. There are a few pictures, but in no way is this all of the issues. Additionally, this is after I pointed out issues to the carpeting team that they already fixed just after they installed everything. Disclaimer: I haven’t had time to reach out to see if they will come and fix anything as we were moving, unpacking, working full time, dealing with a baby, and lots of family stuff we had to do. Once I reach out (or if they reach out to me after reading this as I’m not sure if I have to go through Costco or them) I will update.
Kaitlyn Kalyn
5 2026-04-20T05:34:09.208Z • Google
The FCI Team was great to work with!!! I really appreciated that they helped with the whole process and went above and beyond with details!
Shandy Longcore
5 2026-04-20T05:34:09.208Z • Google
Huge shoutout to Dillon and Ashley with Floor Coverings International of Northern Utah! They were absolutely phenomenal from start to finish. The showroom that comes to you was so helpful! Super supportive, helpful, and so patient as we were navigating all the options. We weren't sure what would look best with our project, but their expertise was spot on. The installation teams were respectful of our home and did a beautiful job. They were able to help us transform our space and it’s looks amazing! The quality of the material and the craftsmanship is top-tier. We’ve already received so many compliments! Will absolutely be using them in the future for our flooring projects.
Tera Coulam
5 2026-04-20T05:34:09.208Z • Google
We had a VERY positive experience with Floor Coverings International. We worked with David and he was very responsive when we had questions, provided us with a variety of samples, and worked with us to find the best solution to our carpet needs. All told we ended up carpeting 2 sets of stairs, getting a hall runner, and a matching area rug. All of the work was done professionally and looks great! We have lived in our house for 7 years and have been talking about carpeting the stairs for almost that long. If we had known how much better it looks, and how nice it is to walk on, we would have done it sooner. We shopped around before settling on Floor Coverings International and based on the results we made the right choice.
Matthew Winer
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