Northeast Orlando, FL Reviews

1

2026-10-16T05:34:12.376Z • Yelp

We hired this flooring company to refinish the floors in our home after receiving a quote from the owner, Wes. We paid a deposit and trusted this company to do the work professionally. Unfortunately, our experience has been extremely disappointing, from the quality of the work to the communication and lack of resolution. There were issues from the start, including poor communication, concerns about how the work was being handled, and problems with the quality of the workmanship. As the job progressed, our concerns continued to grow, and what should have been an exciting experience preparing our first home turned into an incredibly stressful situation. While we were away, we trusted this company with our home. We were never informed what time the workers would arrive, our home was left a mess on multiple occasions at the end of the day, and our doors were left wide open while we were gone. We trusted them to respect our home and keep it secure, and this behavior was completely unacceptable. Once the workers were considered "finished," we noticed the job was not done properly and that there were issues throughout our living room and dining room. These included mismatched wood, inconsistent stain coloring, excessive filler, gaps, uneven transitions, and an unfinished appearance. The baseboards were also damaged during the work, and we were never informed about the damage. Instead of communicating with us about the damage and discussing how it should be addressed, Wes instructed his workers to replace the damaged baseboards with a random piece of wood that does not match the existing trim. Decisions about our home were made without our knowledge or consent, leaving the area looking unfinished and showing a lack of care and professionalism. When we confronted Wes about these issues, his response was extremely disappointing. Rather than taking accountability and working with us toward a solution, he became argumentative, defensive, and dismissive of our concerns. His handling of the situation came across as careless and unprofessional, making an already stressful experience even worse. Two months later, these issues still remain unresolved. What was supposed to be a job that took no more than a week has turned into a drawn-out nightmare. Instead of settling into and enjoying our new home as first-time homeowners, we are still dealing with the consequences of this sloppy work. We are now forced to hire another company to correct these issues, which has been another headache because other contractors have been reluctant to take on the job of correcting someone else's poor workmanship. Based on our experience, we would not recommend this company at all.

Najhe B.

5

2026-10-16T05:34:12.376Z • Google

Design process was amazing and we love our carpet , one stop shopping for all needs, nice people to work with and installation was well done

cynthia Fox

5

2026-10-16T05:34:12.376Z • Google

Mike Balthazrr is an absolute joy to work with, a true professional with incredible tools to help you decide on your flooring, and the highest ethical standards you could want. I could not be more pleased to recommend Floor Coverings International, Upstate SC and Mike Balthazrr.

Hal Gaymon

5

2026-10-16T05:34:12.376Z • Google

Westerlyjr

5

2026-10-16T05:34:12.376Z • Google

Had a great experience working with Floor Coverings International. Their attention to detail and knowledge of the different flooring products really stood out. They took the time to understand what would work best in our home and made the entire process easy. Everyone was kind, professional, and great to work with. The installation turned out fantastic, and we’re really happy with the results. I’d definitely recommend Floor Coverings International and look forward to working with them again on future projects!

robb vest

0

2026-10-16T05:34:12.376Z • Facebook

We hired this flooring company to refinish the floors in our home after receiving a quote from the owner, Wes. We paid a deposit and trusted this company to do the work professionally. Unfortunately, our experience has been extremely disappointing, from the quality of the work to the communication and lack of resolution. There were issues from the start, including poor communication, concerns about how the work was being handled, and problems with the quality of the workmanship. As the job progressed, our concerns continued to grow, and what should have been an exciting experience preparing our first home turned into an incredibly stressful situation. Once the workers were considered “finished,” we noticed the job was not done properly and that there were issues throughout our living room and dining room. These included mismatched wood, inconsistent stain coloring, excessive filler, gaps, uneven transitions, and an unfinished appearance. The baseboards were also damaged during the work, and we were never informed about the damage. Instead of communicating with us about the damage and discussing how it should be addressed, Wes instructed his workers to replace the damaged baseboards with a random piece of wood that does not match the existing trim. Decisions about our home were made without our knowledge or consent, leaving the area looking unfinished and showing a lack of care and professionalism. When we confronted Wes about these issues, his response was extremely disappointing. Rather than taking accountability and working with us toward a solution, he became argumentative, defensive, and dismissive of our concerns. His handling of the situation came across as careless and unprofessional, making an already stressful experience even worse. Two months later, these issues still remain unresolved. What was supposed to be a job that took no more than a week has turned into a drawn-out nightmare. Instead of settling into and enjoying our new home as first-time homeowners, we are still dealing with the consequences of this sloppy work. We are now forced to hire another company to correct these issues, which has been another headache because other contractors have been reluctant to take on the job of correcting someone else’s poor workmanship. Based on our experience, we would not recommend this company at all.

Najhe Brickerson

5

2026-10-16T05:34:12.376Z • Google

I can't sing enough praise about this company and the amazing people that work for FCI of S. Orlando. We restored the hardwood floors of the 140 year old First Presbyterian Church of Kissimmee. We don't know if or when they were every restored. The wood is absolutley stunning. The team took great pride and careful thought about this project. Stop by for Sunday service to see for yourself. Thank you Christian and Maribel and the entire team that made this project possible.

jean miller

5

2026-10-16T05:34:12.376Z • Google

I had my hardwood floors sanded and stained a year ago and I had been looking for new flooring for the bath, kitchen and office to match. I contacted Floor Coverings International: Michael and Russ came to the house (on time) did measurements and we tried to find a wood grain LVP that would match but it was a no go so we decided to look at tile like LVP. They did not have anything in the van but Russ had some samples mailed to me. I needed to paint those 3 rooms and then Russ ask me how my painting was going I let him know that my son and grandson found some time and put down some LVP for me. Russ did not “ghost me” he said he loved it and it looked great. Both men were very professional and really seem to love the work they do. Even though in the end I did not hire Floor Coverings International to do the work, I wanted to let everyone know how professional the company is.

21kidsanddogs

5

2026-10-16T05:34:12.376Z • Google

Good experience! Great service and carpet looks great!

Theresa Hunter

5

2026-10-16T05:34:12.375Z • Google

We had a positive experience with the entire team! Tyler did an excellent and thorough job during our in home consultation explaining our different options and listening to what we needed/wanted and why. I really appreciate that he only suggested choices that aligned with our desires and didn't try to push a product we had no interest in. Danielle did a wonderful job communicating status updates and relaying information. She was able to expedite our product order and the installation team was able to begin the work much sooner than expected. Alex and his team were the true stars of this experience. They were able to start early and they finished laying the floors for our entire house in basically what amounted to 2 solid days of work. In the fairness of disclosure and realistic expectations, I should note that we just bought the house and it was still empty. Regardless, the installation team did an excellent job and we are thrilled with our new LVP floors!!

Stacey Hughes