Northeast Orlando, FL Reviews

5

2026-01-13T05:34:10.86Z • Google

Working with Asit and Sarah was great. Asit comes to you with samples. No more going to the showroom, checking out samples only to find that they don’t look so great once you get them home and then having to return them and start the process all over. The installation team was punctual, professional and our house and driveway were spotless when they finished with our hardwood floor installation.

Richard Kamrath

5

2026-01-13T05:34:10.868Z • Google

Great job on floors. Professional crew, owner was great to work with. Highly recommend.

Nicole Pertuit

5

2026-01-13T05:34:10.868Z • Google

Floor Coverings International did a consultation for an issue we were having with our primary bedroom closet. The shape is awkward with too many angles to count. We already had another bid in hand but wanted to see if this company can do better. I was able to complete the online booking late in an afternoon for an appointment next morning. The representative even confirmed the appointment via a personal text that same evening. The booking process was seamless, all electronic, yet personal. Chris, who came out for the consultation, was patient and shared honestly about carpet vs. hardwood replacement and the possibility of seeking non-replacement alternatives. He was even able to contact his boss while he was at my house to discuss options and we had all the information we needed within an hour or so. They were efficient, professional, and really knowledgeable. We were able to resolve our issue quickly and cost effectively thanks to Floor Coverings International. Highly recommend!!

Barbara Lowe

5

2026-01-13T05:34:10.868Z • Google

In every respect, working with Scott was a great experience! He was patient with all the questions we could throw at him and thorough in his explanations. Floor Coverings has tons of options; we worked to find the right choices that fit our home and helped get it back looking fresh. Best of all, Scott is very genuine, personable, friendly, and a caring individual that always had our best interest at heart.

Matt Lankford

1

2026-01-13T05:34:10.868Z • Yelp

Floor Coverings International of Rosenberg is completely incompetent. We contracted "Ashley Massie" to demo our 2,000sq ft floor of porcelain tile and kitchen backsplash. The job started Nov. 3, 2025 and is still ongoing Jan. 11, 2026. Covering and taping off of everything wasn't done properly. During the demo they used no extractor fans or dust suppression to keep the dust manageable. It got into our uncovered furniture, closets, cabinets, food, dishes, clothes, holiday decorations, linens, drawers and in every crevice. We called Ashley everyday concerned about what we saw happening. It was a week before she came by to look at it. She assured us it would be cleaned and not to worry. The few times Ashley acknowledged problems she assured us it would be right when they were finished. The 5 man crew ended up one man doing the entire job. Three different days there was one other man that came to help. When the grout was delivered it was not what we had chosen and signed off on. Ashley argued that it was. We were talked to as if we were complainers. We insisted Ashley come by. At seeing the color she said it was what she ordered, because what we chose wasn't available. She ordered another color without running it by us. She tried hard to get us to just go with it. She complained about changing it and the person she'd have to take off a job to make the change. We ended up going to get the correct grout ourselves, over an hour each way. Telling Ashley the crew wasn't showing up and one man was here daily to do the whole job, fell on deaf ears. That one employee complained daily about it to us. Next, the backsplash tile wasn't what we had chosen. Ashley argued for two days insisting she had ordered the correct one. She was annoyed at us for ANOTHER CHANGE ORDER. These change orders happened due to her mistakes. I knew what I had chosen. I had a photo of the tiles and grout from the day I chose them. Taking this change order personally, she made a point of telling me she wasn't a liar. Later the next day, she found the correct tile and apologized. How do you make this many big mistakes? Mistakes I had to fight with her to get corrected. She said as soon as she found the correct backsplash in the showroom, she remembered it being what we had chosen. We did appreciate her honesty finally and were patient with her through this whole process. We just wanted the job to get done. When backsplash was done it wasn't trimmed around, nor was it finish behind the stove. She said they never do that and It wasn't in the contract. At this time we realized floor tile wasn't placed under the dishwasher. It took the one worker weeks to finish getting the tile down and reset toilets alone. When the grout was finished we realized there were broken off spacing clips, dirt from outside and demo grit embedded in the grout. The clips are sticking up out of the grout. Also lines with no grout and large bubble holes throughout. Worse yet, we had a heavy haze of grout residue left covering the entire surface of the tile, due to the grout not being cleaned off in time. It was not coming up by mopping. Ashley acted as if she couldn't see it. It took over a week of her putting us off to admit it was there and she would get a grout company in to figure out a way to remove it. Knowing the grout still needed to be fixed and finished, she just showed up one night unannounced at 7in the evening, after dark, bringing her husband and employee to move the furniture back in and call it finished. The day before she said she needed to hire a crew to come in and clean the dust and someone to fix the grout. We stopped her and again showed her the grout residue covering the tile. She left angry. She had a grout company come out and he had to use chemicals and a buffing machine with brushes to get it off. This cost her money and this is when she started telling us we needed to give her the final payment. All while agreeing to fix the grout and the silica dust covering our home During the entire job we told Ashley there was a problem with silica dust getting into our closets and cabinets.Our house is still covered in it and she won't take care of it. There are gouges on walls, lower cabinets and baseboards she won't fix. Her crew made a huge mess and damages she has walked away from and has started bullying and harassing us through texts and emails demanding money. To remedy the damages made by her company will eat up all of her profit, If not more. She said to remedy the damages was not in the contract. Neither were the damages! The damage to our home and belongings is significant. To this date, January 11, 2026, we are still not in our home. Ashley has now filed a lawsuit on us for the remaining balance and has inflated the balance by about $3500. Ashley Massie only cares about making the sale. After that, she is a different person altogether. It's going to take a lot of time and money to make right what they have done.

Mary S.

5

2026-01-13T05:34:10.867Z • Google

Scott and FCI are professional and can be trusted to deliver a top notch experience

Hunter Newsom

5

2026-01-13T05:34:10.867Z • Google

Excellent service and fast completion. Whole house in 4 days from inspection and quote. Preston and his team are easy to work with and did an excellent job with no corners cut (except the ones they were supposed to cut 😂)

Nathan Cejka

5

2026-01-13T05:34:10.867Z • Google

Great people. They do wonderful work and reasonable prices.

Michael Harris

5

2026-01-13T05:34:10.867Z • Google

Such a great company that ensures you are fully satisfied with the work that has been done. They communicate great and let you know every step of the way what is happening. We absolutely love our floors.

Pamella Jenkins

5

2026-01-13T05:34:10.867Z • Google

Highly dependable, easy to work with. Really appreciate individualized treatment.

Julia Gerstmann