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In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.
5 2025-11-28T05:34:20.319Z • Yelp
Linda was superb. Her estimate was very reasonable. Then, she personally came out to our house to do some prep work for the installer. The installer was professional, prompt and courteous. He did a great job. Linda then came out later to make sure everything was done to our satisfaction. 5+ Stars!!!
Mike
5 2025-11-28T05:34:20.319Z • Google
Courteous and very professional. We easily give 5 stars to all of the company's personnel, management and installers included.
Joanne LaBrake
5 2025-11-28T05:34:20.319Z • Yelp
I have to say, Mark provided top-notch service from the onsite estimate. He arrived with several carpet and pad samples that best fit my needs after hearing that I have pets and babies. He carefully explained the pros and cons of each carpet, how to clean the carpet efficiently and I truly learned a lot from him. He also took the time to address a potential stair issue that had bothered me for so long. If possible, I am going to give FCI 10 stars! I highly recommend Mark and his company to everyone, and I believe you would have the same level professional service and product as I had.
J L.
5 2025-11-28T05:34:20.318Z • Google
We recently redid the flooring in our den. We had reached out to a few local flooring companies. Ben from Floor Coverings International got back to me right away and I really appreciated his attentiveness. He was friendly and patient with me as I went back and forth and had a lot of questions. The entire process felt very organized, I always knew what was happening. The crew did a fantastic job, especially installing the flooring around an old stone fireplace. We are so happy with the results!! We plan to use them again for our next flooring job.
Karen Rasmussen
5 2025-11-28T05:34:20.318Z • Google
Salesperson and workers were super nice and easy to work with. We love our new floors!
Alison Eley
5 2025-11-28T05:34:20.318Z • Google
The entire team was great from start to finish! We’re so happy with the results and would 100% use them again for the next project!
kaitlyn camp
5 2025-11-28T05:34:20.318Z • Google
We are repeat customers to FCI and had another great experience. Our finished basement flooded during the storm last spring. We couldn’t get any of the mitigation companies to respond. I contacted Dave Paeske and he came over the next day and arranged for Gama and Rico to remove the carpeting. They came back a few months later to install the new carpet. They did a great job and were very friendly/respectful. We definitely recommend FCI for carpet and luxury vinyl!
Joanne Robinson
2 2025-11-28T05:34:20.318Z • Google
Some frustrations with materials being short, when it was time for billing, the deposit was wrong, and the promised finishing touches— like paint re-touches where the installers scratched the walls - were never done.
Paul Mugane
5 2025-11-28T05:34:20.313Z • Google
I recently had a challenging listing that was in poor condition. We had to address big issues like roof, sewerline and driveway before hitting the market. Seller was going to list it in "as-is" condition for all cosmetic issues. But I advised him to replace old carpets and encouraged him to just get a quote. Floor Coverings International came in for a rescue. They fully understood the circumstances we were in. They provided a proposal for an affordable and speedy option to go with a good quality inventory carpet. Seller agreed to replace carpet and installation was immediate with a good workmanship. The listing sold successfully by attracting the perfect buyer for the house although the house wasn't perfect. I can't thank the owners, Lainie and Bo, enough for their professional work and personable service "understanding their assignment" in helping my client sell his home.
Sherry Cree
5 2025-11-27T05:34:17.294Z • Google
Bekki made the experience easy. We felt like the project was in very capable hands.
amy shore
5 2025-11-27T05:34:17.294Z • Google
Robin and his team were amazing to work with. We were having flooring installed after another company was finished with remediation. Robin and his team were able to schedule us where there wouldn’t be any time lost on our tight schedule. I called Sean and said “I wanna change the flooring I picked out!” Not a problem! There’s literally nothing that these guys can’t handle. Robin met me in my work parking lot to decide on flooring. We weren’t able to meet the installation team for an hour difference and they locked our home and made sure our garage was locked. When it came time to check out the new floors they were sparkling. Just an all around great experience. Hire these guys- they do what they say they’ll do and then some more.
Amy Sawyer
5 2025-11-27T05:34:17.294Z • Google
Brie and Carter provided outstanding and personalized service, fair pricing, quality installation, AND Integrity! I have recommended them to 3 other friends, who, like me, have been delighted with their products and service. Great company!
Mary Andrews
5 2025-11-27T05:34:17.294Z • Google
The whole fci team was pleasant, understanding of my needs and professional in product recommendations/styles. Special mention goes to installation that went perfectly with a keen eye for detail and quality. I'll have them back for my future project.
Marvin Wilson
5 2025-11-27T05:34:17.294Z • Google
We were in the market for a stair runner for our new house this fall and was introduced to Floor Coverings International at Forks Community Days. From the very beginning, Leigh Ann listened to my vision and worked tirelessly to secure samples to bring it to life. It took multiple appointments before we made the final decision on staircase. Leigh Ann was amazing in sharing her expert knowledge…the result of our collaboration is in the below photo. The quality of the carpet we chose is top quality and makes me happy each day! I would highly recommend Floor Coverings International for all your flooring needs.
Lori Hanchin Chang
5 2025-11-27T05:34:17.294Z • Google
The flooring was done very professionally by extremely skilled installers, who were not only efficient but very personable and accommodating. Alberto and Julie followed up with us daily. I thought the cost was more than reasonable. I would absolutely use them for future work, as well as recommending them to our friends and neighbors. EXCELLENT
Ernie Natalini
5 2025-11-27T05:34:17.294Z • Google
Floor Coverings International Midlothian refinished our stair case. Very pleased, highly recommend.
Larry Ford
5 2025-11-27T05:34:17.294Z • Google
Bekki made sure that the process was seamless. Her positive attitude and responsiveness made us feel like all our needs were being met and anticipated. Great experience!
amy shore
5 2025-11-27T05:34:17.294Z • Google
FCI was wonderful to work with! Always prompt with communications and really took the time to discuss different materials and what would work best for our needs. They were flexible when we had to reschedule due a delay with another contractor on the project. Very professional and we are obsessed with our new floors!
Gabrielle Mickelson
1 octavio avila2025-11-27T05:34:17.294Z • Google
5 2025-11-27T05:34:17.294Z • Yelp
This review is long overdue! Sorry Justin, we were so occupied with the newborn. With that said, let me first say we are absolutely blown away by the exceptional service! From the initial consultation to the final installation, Justin and his team were professional, knowledgeable, and a pleasure to work with. The carpet they installed is stunning - exactly what we wanted, and the price was unbeatable. The installers were tidy, efficient, and respectful of our space. We've had the carpet for a few weeks now, and it's holding up beautifully. Our baby will have soft fluffy carpet to crawl on. Thank you!
Crystal L.
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