Scottsdale AZ Reviews

5

2025-10-29T05:34:13.03Z • Google

Kudos to Tye Higbee and team as our area rug is awesome! Solid engagement all around from sales (more of education and looking at real samples on their mobile show room), to keeping us posted on turn times, and finally to delivery. Way to go Floor Coverings International. My wife and I highly recommend them!

Eric Iliffe

5

2025-10-29T05:34:13.03Z • Google

Floor Coverings International in Birmingham completed the installation of my luxury vinyl plank flooring last week in my home. Bonnie came to my house with a van full of sample flooring that we looked at and compared in every room. I was going for a more coastal, lighter floor than my original dark brown engineered hardwood. Since I have dogs, I wanted flooring that would be easy to clean and not show wear and tear. We picked the perfect color that was the look I wanted, and the price was less than I expected. Payton, the project manager, promptly contacted me when the flooring arrived and was kind enough to work around my schedule when I needed to delay the installation one week. He kept me apprised of the installation process daily while John and Grek worked in my home. John and Grek were awesome at their job installing the floors and cleaned up after the installation. I would highly recommend Floor Coverings International in Birmingham for your next flooring project!

Kathryn Hicks

5

2025-10-29T05:34:13.03Z • Google

Very professional and went the extra mile when to came too any issues that I had, im a single man and needed help picking out colors, also they even helped with accommodation 's because I had to be out of my house for over a week for them to complete all new wood flooring through out my house . Im very happy and proud of my new flooring ! They also recommended a few other people to do more renovations inside my home and I was very pleased with their work.i would definitely recommend these good folks for any job you might need done.

Wilson Blair

5

2025-10-29T05:34:13.03Z • Google

Really happy with the results! Loved the Team! Natalia answered my calls and loved her.

Andrea Welchez

5

2025-10-29T05:34:13.03Z • Google

Amazing Experience, Crew was fantastic with follow up and helping me find the perfect flooring!

Norma Farias

5

2025-10-29T05:34:13.03Z • Google

From beginning to end, we had a great experience. Andrew was very knowledgeable and helpful with our decisions about our floor. I would recommend to anyone wanting to replace flooring or carpet.

Colin Schiessl

5

2025-10-29T05:34:13.03Z • Google

I couldn't be in a happier mood with how professional Alex and his team were, from the very first meeting, Alex was kind, humble and wasn't a sales guided person. He took the time to make sure we had the carpet we absolutely loved, and then he and his team installed it with little to no problems. If you're ever considering a carpet guy, Alex will blow your expectations out of the water. I cannot recommend this company enough.

Senses Flail

2

2025-10-29T05:34:13.03Z • Google

We paid a 50% deposit after selecting our tile in the showroom on August 1st. Shortly afterward, we were informed that the project would cost approximately $200 more due to the tile we chose, which we agreed to. We were told the project would begin within 2-4 weeks after paying the deposit and should last 5-7 days from start to finish. After numerous phone calls and emails with Brian and Lisa over a 6-week period, construction finally began on September 15th. We specifically requested that contractors not arrive before 8:00 a.m., but they showed up at 7:00 a.m. on day #1. Demo was completed by one subcontractor, and then we waited five days for the shower pan and plumbing subcontractors to arrive. The plumbing subcontractors left scratched plastic shower hardware on the floor when they were finished and my husband later discovered they did not use mortar to secure the shower pan. After we shared our concerns with Brian about the plastic shower hardware and mortar, he sent a plumber out to explain to my husband that it would be fine even though the manufacturer of the shower pan told us it needed to be mortared in. Brian eventually ordered suitable shower fixtures for us; however, the drain of the shower pan is chrome when we asked for everything to be matte black. The tile delivered on day #9 was not what we picked out from the showroom in August. At no point did anyone attempt to confirm materials or design with us. I had to leave work on numerous occasions to consult with subcontractors directly because information was never communicated to them. I sent photos of the tile design I wanted to Brian on August 13th. When I showed the same photos to the tile subcontractor over a month later he said he had never seen them before and explained that my preferred design would not work with the tiles that were chosen. The correct tile was delivered on day #22 and installed in a timely manner using a different design proposed by the subcontractor. When the subcontractor attempted to install the shower door (ordered by Brian) on day #26, it was the wrong size. The project was not completed until day #33. At no point did anyone inspect the work completed entirely by subcontractors before offering us a 10% discount due to the repeated delays. We chose International Floor Coverings for this project because Brian was very kind and seemed like he had the experience to manage this job but I was disappointed every step of the way. We ultimately paid thousands of dollars for a project manager who did not manage the project whatsoever. When mistakes were made, there was absolutely no urgency to provide a remedy and we ended up without a functioning bathroom in our home for 5 weeks. We anticipated getting our living room floors redone soon after but I would not recommend this company to anyone.

Rachael Hoar

5

2025-10-29T05:34:13.03Z • Google

On time, on budget, and they treated me and my little house like it was the most important job they'd ever done. I love it when the end result is better than I imagined. Thank you Wes and the Crew

Jane Wilson

5

2025-10-29T05:34:13.03Z • Google

We were very happy with the work this company did in our home. They actually did all the work they said they would do. We were shocked that it went so smoothly. From start to finish. The company had great communications throughout the process and never kept us wondering. I we highly recommend.

Sherry Evans